Sr. Specialist, HR Operations (AI-Driven Employee Lifecycle & Service Delivery)

Western Digital Storage Technologies (Philippines) Corp.; Biñan; Hybrid; PHP 1,200,000 - 2,300,000; Full time

Benefits offered by this job

Free medical examination

Hybrid work arrangement

Job summary

Western Digital Storage Technologies (Philippines) Corp. is seeking a Senior Specialist, HR Operations to lead AI-driven lifecycle management and global service delivery.

You will streamline processes, automate workflows, and enhance employee experience with responsible AI governance. Collaborating with HR Technology and cross-functional teams, you will drive standardized, scalable improvements across multiple countries while aligning global standards with local needs in a hybrid setup based in

Qualifications

• Bachelor's degree in HR, Business Admin, Psychology or related field.
• 7+ years in Global HR Operations and HR Shared Services with AI focus.
• Experience across multi-country HR processes and multinational environments.
• Hands-on with enterprise HRIS and digital HR technologies.

Responsibilities

• Identify opportunities to automate HR processes with AI and digital solutions.
• Lead AI-enabled service delivery improvements and governance.
• Support global HR service delivery across employee lifecycle and teams.
• Partner with HR Tech to implement system enhancements and best practices.

Skills

AI fluency

Workflow automation

Knowledge management

Global HR ops

Education

Bachelor's degree in relevant field

Tools

Microsoft Copilot

Power Platform

ServiceNow

Workday AI

Job description

DESCRIPTION

Summary of the Role:

As the Senior Specialist, HR Operations (AI-Driven Employee Lifecycle Management and Global Service Delivery), you will be responsible for leveraging AI and digital innovation to transform global HR operations by streamlining employee lifecycle processes, automating workflows, and enhancing service delivery and the overall employee experience. You will use AI‑driven analytics to monitor performance, identify improvement opportunities, and deliver measurable operational efficiencies. Additionally, you will ensure responsible AI governance, data privacy, security, and compliance while collaborating with the Global HR Team, HR Technology Group, and cross‑functional stakeholders to drive AI adoption, process standardisation, and scalable HR operational improvements across multiple countries.

Key Responsibilities and Role Accountabilities:

Digital HR, AI Enablement and Automation

• Identify and implement opportunities to automate manual processes and enhance employee experience through digital solutions, workflow optimisation, AI capabilities, and self‑service technologies.
• Champion AI adoption by leveraging Generative AI, copilots, and emerging HR technologies to improve productivity, streamline service delivery, strengthen knowledge management, and deliver measurable business value.
• Partner with HR Technology teams to implement system enhancements and process improvements while establishing best practices, governance, and adoption strategies for responsible and effective AI use.
• Contribute to HR transformation initiatives focused on process harmonisation, shared services maturity, operational excellence, service optimisation, and AI‑driven modernisation.
• Evaluate existing processes and recommend scalable, technology‑enabled solutions that improve efficiency, compliance, productivity and employee experience.
• Support the implementation of new processes, intelligent automation, HR technologies, and operating model enhancements to advance digital adoption, AI transformation and service delivery excellence.

Global HR Service Delivery

• Deliver end‑to‑end global HR operational support across the employee lifecycle, including onboarding, employee data management, organisational changes, benefits, leave management and off‑boarding.
• Serve as a subject‑matter expert for complex employee and manager inquiries, applying HR policies, procedures and service delivery expertise to ensure accurate, timely and effective resolutions.
• Leverage HRIS, case management, knowledge management and AI‑enabled tools to deliver customer‑focused HR services that meet service levels, quality standards and employee experience objectives while fostering a trusted and supportive environment.

Global HR Shared Services Excellence

• Deliver consistent and efficient HR support within a global tiered service delivery model, partnering with HR Business Partners, HR Experience Partners, Centres of Excellence and cross‑functional teams to ensure seamless service delivery across regions.
• Drive Global HR Operations excellence through AI‑enabled process optimisation and continuous improvement, serving as a trusted subject‑matter expert for assigned HR processes and programmes.

Process Governance, Compliance and Data Integrity

• Maintain high levels of accuracy, integrity and confidentiality of employee data and HR records.
• Conduct audits, quality reviews and validation activities to ensure compliance with internal policies, controls and regulatory requirements.
• Identify operational risks, recurring issues, process gaps, recommend sustainable corrective actions and ensure HR processes are executed consistently in alignment with global standards and local compliance requirements.

Multi‑Country HR Operations Partnership

• Support employees and stakeholders across multiple geographies while balancing global consistency with local market requirements.
• Demonstrate awareness of regional employment practices, compliance considerations and cultural nuances impacting HR service delivery.
• Collaborate with global process owners and regional HR teams to maintain standardised and effective operational processes.

Continuous Improvement and Knowledge Management

• Utilise AI‑driven insights and analytics to identify opportunities for service enhancement and operational effectiveness.
• Analyse operational metrics, employee feedback and service trends to identify opportunities for process improvement, automation and enhanced employee experience.

QUALIFICATIONS

Education and Work Experience:

• Bachelor's degree in Human Resources, Business Administration, Psychology or a related field of study.
• At least 7 years of progressive experience in Global HR Operations and HR Shared Services, with a strong focus on leveraging AI for process automation, digital transformation and AI‑driven analytics.
• Strong expertise in end‑to‑end employee lifecycle processes, supporting multi‑country operations and global employee populations within a multinational environment.
• Hands‑on experience utilising enterprise HRIS platforms, digital HR technologies and employee self‑service solutions.

Skills and Competency Requirements:

• Strong AI fluency and demonstrated experience leveraging AI‑powered tools, Generative AI solutions, workflow automation technologies, copilots or digital platforms to enhance HR operations, employee experience and business outcomes.
• Proficiency with Microsoft Copilot, Power Platform, ServiceNow, Workday AI capabilitiesor similar AI‑enabled enterprise technologies.
• Demonstrated ability to identify, evaluate and implement AI‑enabled solutions that improve service quality, productivity, scalability and operational effectiveness.
• Strong understanding of HR operations, workforce administration, compensation and benefits, employee data management and compliance requirements.
• Strong understanding of knowledge management, workflow automation, AI‑enabled technologies and process optimisation methodologies.
• Familiarity with Digital Transformationor continuous improvement frameworks.

Other Requirements:

• Open to employment opportunities in Binan City, Laguna, CALABARZON, Philippines.
• Open to a hybrid workarrangement.
• Open to a dayshiftwork schedule.

Important Reminders:

• We provide free medical examination.
• We do not collect any original documents.
• We do not collect any fees at any stage of the hiring process.