Change Management and AI Specialist

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

Quezon City

On-site

PHP 1,200,000 - 2,000,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Career development

Paid time off

HMO coverage

Life & health insurance

Retirement plan

Hybrid work setup

IT equipment provided

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is seeking an Enablement Lead - Change Management and AI Specialist to drive transformation across Global Operations.

You will lead change management delivery and build AI fluency, ensuring employee adoption of AI-enabled/data solutions. Based in the Philippines, you will partner with operations leaders, manage portfolio intake and governance, and design programs that enable practical AI usage while delivering business value with minimal

Qualifications

Bachelor's degree required.
Minimum 3 years in change management, organizational development, learning and enablement, business transformation, or related field.
Proven ability to lead cross-functional change or enablement initiatives from strategy through execution.

Responsibilities

Change Impact Analysis
Change Management Planning
AI Enablement Strategy
AI Enablement Program Design & Delivery
Communication & Engagement
Training & Support
Portfolio Management & Governance
Continuous Improvement
People Experience
Deliver Business Value

Skills

Change management

Stakeholder engagement

Cross-functional leadership

AI enablement

Education

Bachelor's Degree

Tools

SharePoint

Power Automate

Job description

Job Summary:

The Enablement Lead - Change Management and AI Specialist is a dual-discipline role that supports the transformation of Global Operations by leading change management delivery and by building practical AI fluency across the organization. The role analyzes business needs, assesses impacts, and implements strategies that drive employee adoption and proficiency, with particular focus on AI-enabled and data solutions. It also designs and delivers the AI enablement and applied-usage programs that help Global Operations employees use approved AI tools confidently, responsibly, and effectively.

Under the direction of the Global Operations Director of Change Management & People Experience, this role partners closely with Operations leaders, business unit stakeholders, and cross-functional teams to ensure change initiatives meet their objectives and deliver business value, while minimizing resistance and maximizing engagement. The role also carries a standing portfolio management commitment for the BU book of work, including intake, prioritization, governance, and reporting.

This position is based in the Philippines and supports stakeholders across the Global Operations footprint.

Job Accountabilities:

Change Impact Analysis
Change Management Planning
AI Enablement Strategy
AI Enablement Program Design & Delivery
Communication & Engagement
Training & Support
Portfolio Management & Governance
Continuous Improvement
People Experience
Deliver Business Value

Job Qualifications:

Bachelor's Degree holder
Minimum of 3 years of experience in change management, organizational development, learning and enablement, business transformation, or a related field.
Proven ability to lead cross-functional change or enablement initiatives from strategy through execution.

Change Management

Demonstrated change management deliverables, with named examples: stakeholder engagement, change communications, readiness activity, and adoption measurement.
Formal change management certification (Certified Change Management Practitioner or equivalent) or an equivalent documented record of practice.
Experience delivering change on AI-enabled or data solutions specifically, such as conversational AI, automation, data enrichment, analytics, or reporting platforms. Familiarity with the technology is not sufficient; the requirement is change delivery on it.
Ability to operate without embedded supervision, and to set and defend prioritization across competing demands from multiple functions.

AI Enablement

Practitioner-level fluency with enterprise AI tools applied to real work, for example Microsoft 365 Copilot Enterprise, ChatGPT Enterprise, Claude, or Gemini, used to draft and refine communications, synthesize complex information into audience-specific messaging, structure plans, and stress-test thinking. Daily practice is expected rather than conceptual familiarity.
Demonstrated design and delivery of an enablement or learning program for a business population, including curriculum, materials, delivery, and participation tracking, rather than execution of materials designed by someone else.
Ability to leverage large language models and other generative AI tools to accelerate analysis, develop enablement assets, synthesize feedback, and model effective AI use.
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Portfolio Management

Project or portfolio management on cross-functional initiatives, including intake, prioritization, governance, timeline and stakeholder management, and status reporting to leadership.
Practical fluency with the operating infrastructure of portfolio management, including SharePoint, Power Automate, or equivalent tooling for tracking, issue management, and reporting.

Preferred Qualifications:

Experience supporting AI enablement, digital adoption, automation, or technology transformation in a complex, matrixed organization strongly preferred.
Knowledge of change management methodologies such as Lean-Agile Change Management, Prosci ADKAR, Kotter, or equivalent.
Knowledge of adult learning, capability building, or adoption frameworks.
Experience supporting large-scale transformation programs or technology implementations.

Why join us?