Sr. Service Now Developer - Alabang, Muntinlupa

Strategic Networks, Inc.; Muntinlupa; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Strategic Networks, Inc. in Metro Manila is seeking a seasoned ServiceNow specialist to design and maintain catalog items, approvals, and automation workflows.

You will integrate across AD/Azure AD, Jira, M365, AWS, and GitHub, build reliable REST/SOAP connections, and support ITSM processes while applying best practices in SDLC and testing.

Experience with Flow Designer, IntegrationHub, ATF, HealthScan, and maintainable coding practices is valued.

Qualifications

• 4+ years building in ServiceNow with focus on Service Catalog and automation.
• Hands-on REST/SOAP integrations, JSON, webhooks, OAuth 2.0, and secure credentials.
• Strong ITSM understanding and SDLC/governance practices.

Responsibilities

• Develop and configure ServiceNow Catalog Items, Record Producers, and Order Guides.
• Configure approvals, SLAs, RBAC, and data policies to meet security needs.
• Build integrations with AD/Azure AD, Jira, Microsoft 365, AWS/Azure, GitHub.
• Implement IntegrationHub spokes (REST/SOAP) with robust credentials and retries.
• Create reusable components, subflows, and runbooks; maintain dashboards.

Skills

ServiceNow

Service Catalog

Flow Designer

IntegrationHub

Orchestration

REST/SOAP

JSON

OAuth 2.0

MID Server

PowerShell

Python

ATF

HealthScan

Tools

Jira

Active Directory

Azure AD

Exchange 365

Microsoft Teams

AWS

GitHub

Job description

*Develop and configure ServiceNow Catalog Items, Record Producers, Order Guides, and advanced variables, including UI Policies, Catalog Client Scripts, and Script Includes.

* Configure and manage approvals, assignment rules, SLAs, Business Rules, ACLs/RBAC, and data policies to support business and security requirements.

* Develop and maintain integrations with Active Directory/Azure AD, Exchange/Microsoft 365, Jira, Microsoft Teams, AWS/Azure, GitHub, and identity/IAM platforms, including automated provisioning of accounts, groups, licenses, and access.

* Implement and manage IntegrationHub solutions using standard and custom REST/SOAP spokes, including credential management, retry mechanisms, and idempotent integration design.

* Develop applications within ServiceNow scoped applications, utilizing version control, Update Sets/App Repository, ATF (Automated Test Framework), HealthScan, code reviews, and DevTestProd deployment practices.

* Build and maintain Performance Analytics dashboards to track automation fulfillment rates, request MTTR, integration retry/error rates, and SLA compliance.

* Create and maintain reusable ServiceNow components, including subflows, custom spokes, catalog item templates, knowledge articles, and operational runbooks.

Job requirements:

• 4+ years building in ServiceNow with a strong focus on Service Catalog and automation:Flow Designer/Subflows, IntegrationHub (spokes & custom) and Orchestration.
• Experience in Catalog Item creations with approvals and automated fulfillment.
• Hands-on REST/SOAP integrations, JSON, webhooks, OAuth 2.0, tokens, and secure credential handling.
• Strong understanding of ITSM (Request, Incident, Change, Problem) and ServiceNow SDLC/governance.
• Experience with MID Server and external scripting (PowerShell/Python/SSH).
• Proficiency with ATF, HealthScan, and maintainable coding practices.