ServiceNow Automation Engineer

LANCESOFT LIMITED INC.; Manila; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

LANCESOFT LIMITED INC. in Manila, Philippines is seeking an experienced ServiceNow Automation Engineer to design, develop, and scale automated workflows across ITSM processes.

You will build Service Catalog items, Flow Designer workflows, and integrate with Active Directory, Jira, and cloud services; configure MID Servers and runbooks; support testing, releases, and deployments across environments. Hybrid work arrangement with 4+ years of hands-on experience required.

Qualifications

• 4+ years of hands-on ServiceNow development and automation experience.
• Strong expertise in Service Catalog, Flow Designer, Subflows, Integration Hub, and Orchestration.
• Experience with REST/SOAP APIs, JSON, webhooks, OAuth 2.0, and secure credential management.
• Knowledge of ITSM processes, including Incident, Request, Change, and Problem Management.
• Experience with MID Server, PowerShell/Python scripting, ATF, and Health Scan.

Responsibilities

• Build and maintain Service Catalog items, Record Producers, Order Guides, and automated approval workflows.
• Develop Flow Designer workflows, sub flows, and automated fulfillment processes.
• Configure Integration Hub spokes and custom integrations using REST/SOAP APIs.
• Integrate ServiceNow with Active Directory/Azure AD, Microsoft 365, Jira, cloud platforms, and identity management tools.
• Configure MID Servers, credentials, access controls, SLAs, and business rules.
• Support testing, code reviews, release management, and deployments across environments.
• Monitor automation performance, troubleshoot failures, and maintain technical documentation and runbooks.

Skills

ServiceNow development

Service Catalog

Flow Designer

Integration Hub

REST APIs

Job description

WE’RE HIRING: ServiceNow Automation Engineer

• Location: Manila, Philippines
• Work Arrangement: Hybrid
• Experience: 4+ Years

About the Role

We are looking for an experienced ServiceNow Automation Engineer to design, develop, and scale automated workflows. The ideal candidate will have strong hands‑on expertise in Service Catalog, Flow Designer, Integration Hub, and system integrations to streamline service fulfillment, reduce manual effort, and improve operational efficiency.

Key Responsibilities

• Build and maintain Service Catalog items, Record Producers, Order Guides, and automated approval workflows.
• Develop Flow Designer workflows, sub flows, and automated fulfillment processes.
• Configure Integration Hub spokes and custom integrations using REST/SOAP APIs.
• Integrate ServiceNow with Active Directory/Azure AD, Microsoft 365, Jira, cloud platforms, and identity management tools.
• Configure MID Servers, credentials, access controls, SLAs, and business rules.
• Support testing, code reviews, release management, and deployments across environments.
• Monitor automation performance, troubleshoot failures, and maintain technical documentation and runbooks.

Required Skills & Qualifications

• 4+ years of hands‑on ServiceNow development and automation experience.
• Strong expertise in Service Catalog, Flow Designer, Subflows, Integration Hub, and Orchestration.
• Experience with REST/SOAP APIs, JSON, webhooks, OAuth 2.0, and secure credential management.
• Knowledge of ITSM processes, including Incident, Request, Change, and Problem Management.
• Experience with MID Server, PowerShell/Python scripting, ATF, and Health Scan.