Sr. Operations Manager

IONOS EN; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Generous paid time off

Healthcare and Life Insurance coverage

Work-Life Balance

Training and Development

Job summary

IONOS is seeking an Operations Manager (Senior Management) to oversee market KPIs and drive performance across shifts. You will collaborate with team managers and departments to ensure production goals are met and performance remains consistent.

Strong communication, coaching, and data-driven decision-making are essential to lead Team Leaders toward customer experience and business targets. Ideal candidates have 5+ years in people management, a Bachelor’s degree or equivalent, and a proven track

Qualifications

• Strong verbal & written communication skills (with peers, leaders, and business units).
• Ability to influence and drive positive changes using data & reports.
• Proven ability to lead teams, coach leaders, and achieve customer experience and business goals.
• Ability to anticipate trends, act quickly, and maintain momentum toward goals.

Responsibilities

• Sets clear goals and measurements, drives team results to meet organization goals.
• Coaches and develops Team Leaders and teammates into a highly responsive group.
• Ensures Leaders coach and communicate effectively across forums and teams.
• Uses behavioural coaching to help leaders succeed and reach targets.
• Leads constructive two-way dialogue with other functions to drive operational excellence.
• Leverages development activities to grow Team Leaders/Support Leaders.

Skills

Communication skills

Influence & change leadership

Data-driven performance

Coaching & development

Education

Bachelor’s degree or equivalent

Job description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

About the role

Operations Manager in Senior Management, responsible for overall Market KPIs. Manages and interacts directly with team managers and other departments to facilitate and meet outlined production goals and targets. Regularly coordinates with various people to ensure a smooth running shift in the operations and in order to guarantee performance consistency and availability.

Preferred Qualifications:

Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership

Excellent organizational, communication, & interpersonal skills

Ability to influence & drive positive changes in performance utilizing data & reports

Proven ability to overcome resistance & drive Team Leaders to meet & exceed on customer experience goals & business goals

Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals

Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems

Job Requirements:

5 + years of experience in people management

Bachelor’s degree or equivalent work experience

Key responsibilities

Sets clear goals & measurements, drives team results to achieve organization goals

Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards

Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums

Utilizes behavioural based coaching model when coaching Team Leaders/ Support Leaders enabling the leaders to self-assess the methods to be successful in achieving goals

Proactively leads & facilitates constructive two-way dialogue between Team Leaders/ Support Leaders & other functions to drive operational excellence

Utilizes a diverse range of development, to grow Team Leaders/ Support Leaders

Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader/ Support Leader being coached

Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader/ Support Leader career development

Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities

Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes

Job and Company Highlights

Competitive salary + bonuses

Generous paid time off

Healthcare and Life Insurance coverage on day 1

Above industry standard company and statutory benefits

Monthly and Quarterly Engagement Activities

Work-Life Balance

Training and Development

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of,for example, gender, nationality, ethnicorsocial origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.