Sr Manager B2B Sales

Concentrix; Makati; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Concentrix Sr. Manager, B2B Sales leads the sales team supporting strategic accounts to drive revenue growth and client success. You will align with the Sales Director and external-facing clients to foster strong relationships and optimize performance.

You will forecast, coach, and coach-to-win—ensuring data-driven decisions, effective renewal strategies, and scalable sales plays across territories in a fast-growing environment.

Qualifications

• 8+ years of inside sales experience with leadership responsibilities.
• 5+ years leading teams or mentoring sales staff.
• For the Philippines market, experience selling to Filipino clients or working in the Philippines.
• Sales and Sales Management experience preferably in technology, IT, SaaS, or Human Capital/Consulting.
• Track record in both hunting and farming sales.
• Expertise in scaling businesses in a high-growth market.
• Willingness to coach and provide guidance to team members to improve sales skills.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure CRM data is accurate and up-to-date.
• Remove roadblocks and help the team resolve challenges to support sales opportunities.
• Monitor call time and productivity; conduct weekly performance reviews and coaching sessions.
• Analyze data and trends to develop strategic sales plays and best practices for client territories.
• Stay current on client services developments and market direction; inform the team accordingly.
• Be a point of escalation for clients and respond promptly to issues.
• Maintain communications with Sales Director and clients to foster strong relationships.
• Collaborate on reporting and forecasting with client contacts.
• Help the team understand targets and CPTs; work with internal and external partners to coach.
• Coordinate incentives and Sales Performance Incentive Funds.
• Build relationships with partners to meet customer expectations.
• Improve sales processes to enhance customer experience and drive renewals.

Skills

Inside sales leadership

People leadership

Sales management

Hunting and farming

CRM

Forecasting

Data-driven

Coaching

Tools

CRM

Job description

Job Title

Sr. Manager, B2B Sales

Job Description

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have

• 8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)
• 5+ years of people leadership, team leadership, or team coaching/ mentorship experience
• For the Philippines market, experience selling to Filipino clients or working in the Philippines
• Sales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / Consulting
• Track record in both hunting and farming sales
• Expertise in scaling businesses in a high-growth market
• Willingness to coach and provide guidance to team members to improve the sales skills of the team

You Will

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities
• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction