Sr. HR Specialist - Training

ORO China Group of Companies; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Oro China Jewelry in the Philippines is seeking a Senior HR Specialist – Training to plan, develop, coordinate, and facilitate training programs for employees across retail stores and corporate teams. You will work with department heads to identify learning needs and deliver programs that support performance, customer service, sales, leadership, and business objectives.

This role involves creating training materials, conducting TNA, designing onboarding and product knowledge sessions, and

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Education, Business Administration or related field.
• At least 3+ years in Training, Learning & Development, or HR.
• Proven experience in training facilitation and program development.
• Experience in retail, sales, customer service, hospitality, or service industries is a plus.
• Strong presentation, facilitation and communication skills.
• Ability to create engaging training activities and materials.
• Knowledge of Training Needs Analysis and training evaluation.
• Proficient in Microsoft Office and presentation tools.
• Willing to travel and conduct training across store locations.

Responsibilities

• Develop and deliver training programs for retail stores and corporate staff.
• Conduct Training Needs Analysis and identify competency gaps.
• Design onboarding, product knowledge, customer service, and sales trainings.
• Create training materials, facilitator guides, activities and assessments.
• Facilitate classroom, virtual, and on-the-job learning sessions.
• Coordinate schedules and manage the annual training calendar.
• Monitor attendance, completion, and employee participation.
• Evaluate training effectiveness through feedback and post-training reviews.

Skills

Training facilitation

Presentation

Communication

Project management

Education

Bachelor’s degree in Human Resources, Psychology, Education, Business Administration

Tools

Microsoft Office

Job description

About Us

For over 60 years, Oro China Jewelry has been a trusted name in fine jewelry in the Philippines. As we continue to grow and develop our people, we are looking for a Senior HR Specialist – Training who will help strengthen our employees' knowledge, skills, and capabilities across our retail and corporate teams.

Job Summary

The Senior HR Specialist – Training will be responsible for planning, developing, coordinating, and facilitating training programs for employees across the organization. The role will work closely with department heads and Operations Leaders to identify learning needs and deliver programs that support employee performance, customer service, sales, leadership, and business objectives.

Key Responsibilities

• Develop and implement training and development programs for retail stores and corporate employees

• Conduct Training Needs Analysis (TNA) and identify competency and performance gaps

• Design and facilitate training programs on:
  • New hire onboarding
  • Jewelry and product knowledge
  • Customer service
  • Sales techniques
  • Leadership and supervisory skills
  • Company policies and procedures
  • Compliance and other HR-related programs

• Develop training materials, presentations, facilitator guides, activities, and assessments

• Facilitate classroom, virtual, and on-the-job learning sessions

• Coordinate training schedules and ensure timely implementation of the annual training calendar

• Partner with department heads and Operations Leaders to identify department-specific learning needs

• Monitor training attendance, completion, and employee participation

• Evaluate training effectiveness through assessments, feedback, and post-training monitoring

• Prepare training reports and maintain accurate employee training records

• Monitor the progress and development of employees after training

• Recommend improvements to existing training programs based on business and employee needs

• Support employee engagement, career development, and other HR initiatives

• Assist in special HR projects and other related duties as assigned

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Education, Business Administration, or a related field

• At least 3+years of experience in Training, Learning & Development, or HR

• Proven experience in training facilitation and training program development

• Experience in retail, sales, customer service, hospitality, or other service-oriented industries is an advantage

• Strong presentation, facilitation, and communication skills

• Ability to create engaging and practical training activities and materials

• Knowledge of Training Needs Analysis and training evaluation

• Proficient in Microsoft Office and presentation tools

• Strong organizational and project management skills

• Willing to conduct training across different store locations and travel as required

• Willing to work on-site: IT Park, Cebu City