Sr. Employee Relations Manager (IC, Mgr Level)

OpenText (Philippines), Inc.; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

OpenText Philippines, Inc. in Makati City is seeking a Senior Employee Relations Manager who will be an individual contributor within the ER Centre of Excellence.

You will coach leaders, HR staff, and employees on performance management, investigations, policy management, leave management, and compliance while aligning ER initiatives with global standards. You will also develop training materials, templates, and reference tools; participate in recruitment and onboarding for ER roles; and act as

Qualifications

• 12+ years of HR experience with emphasis on Employee Relations.
• Excellent written and interpersonal communication; strong active listening.
• Ability to mediate difficult situations and conduct neutral investigations.
• Maintain confidentiality and exercise sound judgment under tight deadlines.
• Proficiency in APJ and MEA Employment Laws; experience across APJ/MEA preferred.

Responsibilities

• Provide coaching, consulting, and mentorship to leaders, HR staff, and employees on ER matters.
• Lead development of training, tools, templates, processes, and reference materials for the ER Centre of Excellence.
• Participate in interviewing, selection, onboarding, training, coaching and evaluating ER team members.
• Serve as subject matter expert on Philippine Employment Law and practices; support APJ/MEA regions.
• Guide investigation processes and support Investigation managers as needed.

Skills

Employee relations expertise

Investigations

Cross-cultural communication

Leadership coaching

Confidentiality and ethics

English fluency

12+ years HR experience

Education

SHRM-SCP or similar certification

Job description

YOUR IMPACT

Part of the OpenText Global Employee Relations team, reporting to the Senior Manager Employee Relations for India, APJ and MEA, the Senior Employee Relations Manager is a key member of the newly developed Employee Relations Centre of Excellence. This is Makati City, PHL office-based role.

The Senior Employee Relations Manager is an individual contributor who will provide coaching, consulting, expertise and mentorship to Leaders, HR staff, and employees on Employee Relations matters such as performance management, offboarding, policy management, grievance/investigations management, leave management, HR Legal matters, compliance and accommodation, in support of the Employee Relations centralized team model. The Employee Senior Relations Manager will also lead and/or take the lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER Centre of Excellence function. They will participate in interviewing, selection, onboarding, training, coaching and evaluating of team members. They will be a subject matter expert with a high level of expertise in Philippine Employment Legislation and practices, with experience supporting other countries within APJ and MEA.

WHAT YOU NEED TO SUCCEED

• 12+ years HR experience with a particular focus, emphasis and strength in Employee Relations.
• Excellent written and interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow up questions.
• Demonstrated ability to handle difficult or volatile situations/individuals effectively and to mediate in situations where required.
• Ability to conduct investigations in a neutral and timely manner and guide Investigation managers on the process.
• Demonstrated ability to use sound judgment and maintain confidentiality.
• Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time, collaborate with and lead resources to deliver consistent results and bring initiatives to successful completion.
• Excellent ability to analyze difficult and complex situations with a proven track record of recommending optimal solutions.
• Highly self-motivated and able to work autonomously while instinctively keeping all relevant parties properly informed.
• High level of expertise/knowledge and understanding of APJ (Australia, China, Indonesia, Japan, Korea, Philippines, Singapore, and Taiwan) and MEA (Israel, Saudi Arabia, South Africa, Turkey, and United Arab Emirates) Employment Law. The more the better.
• Strong Business Acumen with experience working as part of a large global organization.
• High degree of business ethics and transparency.
• SHRM-SCP or similar certification would be an asset.
• Fluency in English required; additional languages in APJ and MEA a bonus.