Your Next Big Opportunity Is Here at TTEC Cainta! Retail CSR | Up to P31K

TTEC; Cainta; On-site; PHP 279,000 - 424,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to be onsite in Cainta. You’ll help customers by providing timely solutions across voice, email or chat channels and drive an exceptional customer experience.

Join a supportive, inclusive culture with opportunities for career development, ongoing training, and a global team of lifelong learners guided by our values.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience preferred.
• Strong verbal and written English communication.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat.
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Positively participate in company events, team activities, and continuous learning.

Skills

English communication

Digital proficiency

Policy knowledge

Education

Senior high school / 2nd year college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

• Completed senior high school or has at least completed second year of college
• At least 6 months of BPO Experience is preferred but not required.
• Requires a strong verbal and written English communication skills
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

Visithttps://mybenefits.ttec.com/for more information.