A Bigger Career Awaits! TTEC Cainta Retail CSR | Up to P31K

TTEC; Cainta; On-site; PHP 240,000 - 336,000; Full time

Job summary

TTEC is seeking a Sr. Customer Service Representative to be based onsite in Cainta, Philippines. You will assist customers across voice, email, and chat, resolving issues with empathy and efficiency.

Ideal candidates have a senior high school diploma or college coursework, plus strong English skills and digital literacy. Join a global team focused on exceptional customer experiences and ongoing learning opportunities.

Qualifications

• High school diploma or college coursework accepted.
• Strong verbal and written English communication skills required.
• Digital proficiency to navigate multiple systems and tools.

Responsibilities

• Consult customers on products and services and provide best solutions via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English proficiency

Written English

Digital literacy

Communication skills

Education

Senior high school diploma or college coursework

Tools

CRM systems

Multi-channel support tools

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

• Completed senior high school or has at least completed second year of college
• At least 6 months of BPO Experience is preferred but not required.
• Requires a strong verbal and written English communication skills
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

Visithttps://mybenefits.ttec.com/for more information.