We are hiring CSRs for Travel & Automobile Accounts at TTEC Cainta!

TTEC; Cainta; On-site; PHP 300,000 - 420,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You will help customers by providing timely answers, consulting on products, and resolving issues with empathy, shaping an exceptional experience rather than an average one.

Join a team that values humanity in business, continuous learning, and community involvement. You’ll interact across channels, open and manage accounts, and support customers through various service touchpoints at Robinson

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience preferred but not required.
• Requires strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email, or chat.
• Respond to inquiries with active listening and identify additional needs and support upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

English fluency

Verbal communication

Digital proficiency

Education

Senior high school

Some college/2nd year

Tools

CRM software

Chat/Email tools

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Sr. Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

• Completed senior high school or has at least completed second year of college
• At least 6 months of BPO Experience is preferred but not required.
• Requires a strong verbal and written English communication skills
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

Visithttps://mybenefits.ttec.com/for more information.