Sr. Client Services Desk- Financial

J-K Network Services; Taguig; On-site; PHP 256,680 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

Job summary

A rapidly growing IT services company in Taguig is seeking a full-time professional. The role involves supporting client retention, managing sales conversations, and ensuring a seamless customer experience, with a requirement of at least 2 years of experience in the BPO industry. A college degree is mandatory, and candidates must be willing to work the graveyard shift.

Qualifications

• At least 2 years of experience in the BPO industry.
• Experience in Insurance, Wealth Investment Management and Financials.
• Willing to work on a Graveyard Shift.

Responsibilities

• Support client retention and contract renewals in line with corporate goals.
• Act as the main point of contact for internal sales teams and customers.
• Guarantee a seamless and satisfying consumer experience.

Skills

Client retention

Sales management

CRM systems proficiency

Education

College Degree

Job description

On-site - Taguig 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Client Profile:

One of the fastest growing IT companies not only in the Philippines but also in Canada

Company Industry: BPO Company

Salary Offer: Php23,000-Php30,000

Work Schedule: Graveyard Schedule

Work Set Up: Work Onsite

Job Requirements

• College Degree
• At least 2 years of experience in the BPO industry
• Experience in Insurance, Wealth Investment Management and Financials
• Willing to work on a Graveyard Shift
• Amenable to work onsite in McKinley, Taguig
• Can start as soon as possible

Job Responsibilities

• Support client retention and contract renewals in line with corporate goals.
• Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
• Act as the main point of contact for internal sales teams and customers
• Handle billing concerns and account-related questions
• Guarantee a seamless and satisfying consumer experience
• Keep up-to-date data in CRM systems and accurately record all customer interactions
• Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
• Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process

• Online Interview
• Initial Interview
• Second Interview
• Final Interview
• Job Offer

Working Location

Uptown Mall. 9th Ave, Taguig, Metro Manila, Philippines

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