Sr. Client Services Desk

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A recruitment outsourcing company in Metro Manila is seeking a Customer Service Representative with a Bachelor’s degree in Finance or Business Administration. Applicants should have 3-5 years of experience in customer service, ideally within financial services. Key skills include strong knowledge of mutual funds and loans, as well as proficiency in WAM software. This position offers a chance for hybrid working options.

Qualifications

• 3-5 years of experience in customer service, preferably in financial services.
• Office-based with hybrid working options available.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with professionalism.
• Collaborate with other departments to provide effective solutions.

Skills

Strong knowledge of mutual funds and loans

Excellent communication skills

Problem-solving abilities

Education

Bachelor’s degree in Finance, Business Administration, or a related field

Tools

WAM software

Job description

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with professionalism and empathy.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to provide effective solutions.
• Stay updated on product knowledge and services to assist customers effectively.

Qualifications

• Educational Qualifications: Bachelor’s degree in Finance, Business Administration, or a related field.
• Experience Level: 3-5 years of experience in customer service, preferably in financial services.
• Skills and Competencies: Strong knowledge of mutual funds and loans, proficiency in WAM software.
• Working Conditions: Office-based, with flexibility for hybrid working options.
• Qualities and Traits: Excellent communication skills, problem-solving abilities, and a customer-centric approach.