Real Time Analyst

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading company in employee recognition located in Quezon City is looking for a skilled analyst with 3-5 years of experience in workforce management. The ideal candidate will possess a Bachelor’s degree and be proficient in workforce management software and Excel. Responsibilities include monitoring performance metrics, collaborating with teams, and preparing reports. This is an on-site full-time position offering various perks including a performance bonus and annual company trip.

Qualifications

• 3-5 years of experience in a real-time analyst or workforce management role.
• Proficiency in workforce management software and Excel.
• Ability to work in a fast-paced environment managing multiple tasks.

Responsibilities

• Monitor real-time performance metrics to improve operational efficiency.
• Utilize tools to analyze and forecast staffing needs.
• Collaborate with teams for optimal resource allocation.

Skills

Workforce management software

Microsoft Excel

Analytical skills

Attention to detail

Communication abilities

Education

Bachelor’s degree in Business Administration or related field

Job description

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Monitor real-time performance metrics and provide insights to improve operational efficiency.
• Utilize workforce management tools to analyze and forecast staffing needs.
• Collaborate with BPO teams to ensure optimal resource allocation.
• Prepare and present reports on performance trends and KPIs.
• Assist in implementing strategies to enhance customer service levels.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration, Management, or a related field.
• Experience Level: 3-5 years of experience in a real-time analyst or workforce management role.
• Skills and Competencies: Proficiency in workforce management software and Microsoft Excel.
• Qualities and Traits: Strong analytical skills, attention to detail, and excellent communication abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Working Conditions: Office-based role with potential for shift work, including evenings or weekends.

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Pre-screening Notes

• How many years of relevant experience you have in workforce management in a contact center environment?
• How many years of overall experience do you have?
• Do you have experience with Workforce Management software (scheduling, performance tracking, reporting)?
• Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Are you excellent in MS Excel & Number Crunching?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Fraud Prevention Notice

• Withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.