QA Analyst (CSR - Sales Account) | ASAP

The Hird Corp.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading BPO company in Cebu City is seeking a QA Analyst to ensure excellence in customer interactions. The role requires 2-4 years of BPO experience, with at least 1-2 years in quality monitoring. Ideal candidates are expected to have strong mentoring abilities, effective communication skills, and the capacity to work night shifts. The company offers a growth-oriented environment and a competitive compensation package, including bonuses and health benefits.

Benefits

Commission

Performance Bonus

Holiday Gifts

Insurance Health & Wellness (HMO)

Qualifications

• 2-4 years of overall BPO experience, with at least 1-2 years in quality monitoring.
• Willing to work night shifts and can start ASAP.
• Experience in client teleconferences and meetings.

Responsibilities

• Shape performance standards and mentor agents.
• Monitor calls and provide actionable feedback.
• Collaborate with operations and clients to enhance performance.

Skills

Quality monitoring

Mentoring agents

Effective communication

Planning and organizing

Education

2nd year completed in college or college graduate

Job description

On-site - Cebu 1-3 Yrs Exp Diploma Full-time

We are seeking a QA Analyst to join our team. If you are passionate about driving quality and excellence in customer interactions, this role is for you.

Job Description

As a QA Analyst, you will play a vital role in shaping performance standards, mentoring agents, and ensuring world-class service delivery. You’ll monitor and evaluate calls, provide actionable feedback, and collaborate with operations and clients to enhance overall performance and customer satisfaction.

Qualifications:

• 2–4 years of overall BPO experience, with at least 1–2 years in quality monitoring and providing feedback in a call center sales domain
• At least 2nd year completed in college or a college graduate
• Willing to work night shift and can start ASAP
• Strong ability to mentor agents and provide constructive call monitoring feedback
• Can act as a Subject Matter Specialist (SMS) and support the team with expertise
• Experience in participating in client teleconferences and meetings
• Ability to take ownership of escalations/issues and drive solutions
• Excellent skills in planning, prioritizing, organizing, and communicating effectively with clients

What We Offer:

• A supportive and growth-oriented work environment
• Opportunities for career development and leadership roles
• Competitive compensation and benefits package, including Commission, Performance Bonus, Holiday Gifts, Incentives, Government Mandated Benefits, and Insurance Health & Wellness (HMO)

We are an equal opportunities employer and welcome applications from all qualified candidates.