Quality Auditing Analyst

RSD Human Resource Management Consultancy; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Job Training

Job summary

A human resource consultancy based in Taguig is looking for a Quality Analyst with 1-3 years of experience in quality auditing. The candidate should possess a Bachelor’s degree and strong analytical abilities. Responsibilities include conducting quality audits, analyzing findings, and providing feedback to improve customer service. This full-time position offers a performance bonus and health insurance benefits.

Qualifications

• 1-3 years in quality auditing or quality analyst.
• Strong knowledge of quality analysis in customer service environments.
• Ability to work collaboratively in a team environment.

Responsibilities

• Conduct regular quality audits on customer service interactions.
• Analyze and document findings from quality audits.
• Provide constructive feedback to team members.
• Collaborate with the training department for improvement programs.
• Identify trends through root cause analysis.

Skills

Quality analysis in customer service environments

Excellent communication skills

Interpersonal skills

Detail-oriented

Analytical abilities

Education

Bachelor’s degree in a relevant field

Job description

RSD Human Resource Management Consultancy

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Professional Development

Job Training

Description

• Conduct regular quality audits on customer service interactions to ensure compliance with company standards.
• Analyze and document findings from quality audits, presenting insights to the management team.
• Provide constructive feedback to team members based on audit results.
• Collaborate with the training department to develop quality improvement programs.
• Identify trends and areas for improvement through root cause analysis.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years in quality auditing or quality analyst.
• Skills and Competencies: Strong knowledge of quality analysis in customer service environments.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Detail-oriented with strong analytical abilities.
• Responsibilities and Duties: Ability to work collaboratively in a team environment.

HR Manager RSD Human Resource Management Consultancy

Customer Service Call Centre Quality Analyst Root Cause Analysis Outbound Account Voice LOB

Working Location

RDS Human Resource Management Consultancy

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