Sr. Assoc-Quality Analyst

Sutherland; Morong; On-site; PHP 300,000 - 480,000; Full time

Job summary

Sutherland in the Philippines seeks a Sr. Assoc. Quality Analyst to evaluate transactions and participate in calibration sessions. You will help define service quality and maintain strong client and team relationships while delivering accurate reports.

Ideal candidates bring six months in process transformation, strong analytical abilities, and excellent verbal and written communication to drive improvements and uphold professional standards within a fast-paced environment.

Qualifications

• Experience in process transformation projects.
• Proficient in MS Office software.
• Thrives in a fast-paced environment.
• Capable of developing trust and professional rapport.
• Strong analytical skills with data interpretation.
• Clear and professional verbal and written communication.

Responsibilities

• Complete all assigned transaction evaluations and attend calibration sessions as assigned.
• Define Sutherland’s reputation by overseeing performance and service quality.
• Maintain client and team relationships, understand needs, resolve issues.
• Provide timely, accurate reports to management.
• Develop data-driven strategies to improve operations.

Skills

Process transformation experience

MS Office

Fast-paced environment

Rapport building

Analytical skills

Verbal and written communication

Job description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.

Sr. Assoc. Quality Analyst in this role get to:

• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: Relay important information in the form of timely and accurate reports.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications

Our most successful candidate will have:

• Six months experience in process transformation
• Ability to work in MS Office
• Ability to work in a fast-paced environment
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

All your information will be kept confidential according to EEO guidelines.