Sr. Assoc-Quality Analyst

Aitomic Jobs; Philippines; Hybrid; PHP 300,000 - 500,000; Full time

Job summary

Sutherland seeks a Sr. Assoc-Quality Analyst to complete transaction evaluations and participate in calibration sessions. The role focuses on managing performance and service quality to ensure customer satisfaction, while strengthening client and team relationships and delivering timely reports.

Candidates should have at least six months in process transformation, be proficient in MS Office, and demonstrate strong analytical and communication skills in a fast-paced environment.

Qualifications

• Six months experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Pro-active ability in developing trust and professional rapport with employees and team members.
• Strong verbal and written communication skills; ability to communicate clearly and professionally.

Responsibilities

• Complete all assigned transaction evaluation and attend all calibration sessions.
• Oversee and manage performance and service quality to guarantee customer satisfaction.
• Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.
• Relay important information in the form of timely and accurate reports.
• Produce solid and effective strategies based on data reports and analysis.

Skills

Analytical skills

Communication skills

Team player

Process transformation

Relationship building

Tools

MS Office

Job description

Short Summary

Sr. Assoc-Quality Analyst with Sutherland. This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Sr. Assoc. Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain…

Key Details

• Position / opportunity: Sr. Assoc-Quality Analyst
• Organization: Sutherland
• Country / coverage: Philippines
• Location: Clark, , Philippines
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-15
• Application deadline: Not specified

Description

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Sr. Assoc. Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Our most successful candidate will have: Six months experience in process transformation Ability to work in MS Office Ability to work in a fast-paced environment Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner All your information will be kept confidential according to EEO guidelines.

Responsibilities

• This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
• Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: Relay important information in the form of timely and accurate reports.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Our most successful candidate will have: Six months experience in process transformation Ability to work in MS Office Ability to work in a fast-paced environment Pro-active ability in developing trust and professional rapport with employees and team…

Requirements / Eligibility

• This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
• Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: Relay important information in the form of timely and accurate reports.