Senior Quality Analyst — On-site, Data-Driven Improvements

Aitomic Jobs; Philippines; Hybrid; PHP 300,000 - 500,000; Full time

Job summary

Sutherland seeks a Sr. Assoc-Quality Analyst to complete transaction evaluations and participate in calibration sessions. The role focuses on managing performance and service quality to ensure customer satisfaction, while strengthening client and team relationships and delivering timely reports.

Candidates should have at least six months in process transformation, be proficient in MS Office, and demonstrate strong analytical and communication skills in a fast-paced environment.

Qualifications

• Six months experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Pro-active ability in developing trust and professional rapport with employees and team members.
• Strong verbal and written communication skills; ability to communicate clearly and professionally.

Responsibilities

• Complete all assigned transaction evaluation and attend all calibration sessions.
• Oversee and manage performance and service quality to guarantee customer satisfaction.
• Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.
• Relay important information in the form of timely and accurate reports.
• Produce solid and effective strategies based on data reports and analysis.

Skills

Analytical skills

Communication skills

Team player

Process transformation

Relationship building

Tools

MS Office

Job description

Sutherland seeks a Sr. Assoc-Quality Analyst to complete transaction evaluations and participate in calibration sessions. The role focuses on managing performance and service quality to ensure customer satisfaction, while strengthening client and team relationships and delivering timely reports.

Candidates should have at least six months in process transformation, be proficient in MS Office, and demonstrate strong analytical and communication skills in a fast-paced environment.