Senior Quality Analytics Associate — Data-Driven Impact

Sutherland; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sutherland is seeking a Sr. Associate Quality Analyst to oversee performance and service quality, ensuring customer satisfaction and providing timely reports. The role emphasizes collaboration with clients and team members to meet expectations and drive continuous improvement.

The ideal candidate will have at least six months in process transformation, strong analytical and communication skills, and proficiency in MS Office in a fast-paced environment.

Qualifications

• Six months experience in process transformation.
• Ability to work in MS Office.
• Strong analytical and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Define Sutherland’s reputation by overseeing performance and service quality.
• Strengthen client and team relationships and resolve issues.
• Keep management updated with timely, accurate reports.
• Develop data-driven strategies to improve operations.

Skills

Analytical skills

Communication skills

Team player

Adaptability

Tools

MS Office

Job description

Sutherland is seeking a Sr. Associate Quality Analyst to oversee performance and service quality, ensuring customer satisfaction and providing timely reports. The role emphasizes collaboration with clients and team members to meet expectations and drive continuous improvement.

The ideal candidate will have at least six months in process transformation, strong analytical and communication skills, and proficiency in MS Office in a fast-paced environment.