Senior Quality Analyst — Data-Driven, Fast-Paced, On-Site

Aitomic Jobs; Hinoba-an; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Sutherland is seeking a Sr. Associate-Quality Analyst to complete transaction evaluations and participate in calibration sessions.

The role focuses on monitoring performance and service quality to ensure customer satisfaction, with emphasis on accuracy, timeliness, and effective reporting. The ideal candidate will have at least six months in process transformation, strong MS Office skills, and ability to thrive in a fast-paced, collaborative environment, communicating clearly with clients and

Qualifications

• Six months experience in process transformation.
• Ability to work in MS Office.
• Ability to work in a fast-paced environment.
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; be able to communicate clearly and professionally.

Responsibilities

• This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
• Quality Analyst in this role helps define Sutherland’s reputation by overseeing performance and service quality to guarantee customer satisfaction.
• Strengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: relay important information in the form of timely and accurate reports.
• Impact the bottom line: produce solid and effective strategies based on accurate and meaningful data reports and analysis.
• Our most successful candidate will have six months experience in process transformation and ability to work in MS Office; fast-paced environment; team-oriented approach.

Skills

Analytical skills

Verbal communication

Written communication

MS Office

Teamwork

Adaptability

Tools

MS Office

Job description

Sutherland is seeking a Sr. Associate-Quality Analyst to complete transaction evaluations and participate in calibration sessions.

The role focuses on monitoring performance and service quality to ensure customer satisfaction, with emphasis on accuracy, timeliness, and effective reporting. The ideal candidate will have at least six months in process transformation, strong MS Office skills, and ability to thrive in a fast-paced, collaborative environment, communicating clearly with clients and