Sr. Assoc-Quality Analyst

Sutherland; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sutherland is seeking a Sr. Associate Quality Analyst to oversee performance and service quality, ensuring customer satisfaction and providing timely reports. The role emphasizes collaboration with clients and team members to meet expectations and drive continuous improvement.

The ideal candidate will have at least six months in process transformation, strong analytical and communication skills, and proficiency in MS Office in a fast-paced environment.

Qualifications

• Six months experience in process transformation.
• Ability to work in MS Office.
• Strong analytical and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Define Sutherland’s reputation by overseeing performance and service quality.
• Strengthen client and team relationships and resolve issues.
• Keep management updated with timely, accurate reports.
• Develop data-driven strategies to improve operations.

Skills

Analytical skills

Communication skills

Team player

Adaptability

Tools

MS Office

Job description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.

Sr. Assoc. Quality Analyst in this role get to:

• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: Relay important information in the form of timely and accurate reports.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Qualifications

Our most successful candidate will have:

• Six months experience in process transformation
• Ability to work in MS Office
• Ability to work in a fast-paced environment
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Additional Information

All your information will be kept confidential according to EEO guidelines.

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