Sr Application Support - SQL - Hybrid

Private Advertiser; Metro Manila; On-site; PHP 1,219,000 - 1,460,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a Senior Application Support Specialist to support critical business applications and enterprise systems in a fast-paced technology environment. The role requires strong experience in production application support, incident and problem management, SQL, ServiceNow, and enterprise SaaS applications, with a hybrid work setup—3 days onsite.

Openings: 2; Salary up to ₱120,000 per month; schedule: mid shift initially, followed by quarterly night shift

Qualifications

• 9+ years of experience in Application Support, Production Support, or a closely related role.
• Strong experience with relational databases, preferably Microsoft SQL Server.
• Experience with incident and problem management and ITSM tools (ServiceNow, Jira, Confluence).
• Proficiency in English communication, both written and verbal.

Responsibilities

• Ensure smooth operation of business applications by resolving production issues within agreed timelines.
• Lead or support incident and problem management, including investigation, resolution, escalation, and follow-through.
• Facilitate transitions of features from development into production and support release management.

Skills

Incident Management

Problem Management

Relational Databases

English Communication

Agile Framework

Agile Delivery

Tools

Microsoft SQL Server

Snowflake

ServiceNow

Jira

Confluence

Job description

Senior Application Support Specialist

We are looking for an experienced Senior Application Support Specialist to support critical business applications and enterprise systems in a fast-paced technology environment.

If you have strong experience in production application support, incident/problem management, SQL, ServiceNow, and enterprise SaaS applications, this opportunity may be a great fit.

Position Details

• Experience:9+ years




• Salary:Up to₱120,000/month




• Work Setup:Hybrid -3 days onsite




• Schedule:Mid Shift for the first 3 months, followed byquarterly Night Shift rotation




• Openings:2

Key Responsibilities

• Ensure smooth and reliable operation of business applications by resolving production issues within agreed timelines.




• Lead or supportincident and problem management, including investigation, resolution, escalation, and follow-through.




• Facilitate the smooth transition of application features and enhancements from development into production.




• Supportrelease managementand ensure production readiness of application changes.




• Communicate effectively with business and technical stakeholders during incidents, escalations, and operational activities.




• Manage escalations related to application and operational issues.




• Identify opportunities forcontinuous improvement, automation, and optimizationof application support processes.




• Assist in automating manual activities to improve efficiency, consistency, and service delivery.




• Balance and prioritize multiple operational issues, projects, and improvement initiatives while maintaining strong attention to detail.

Required Qualifications

• 9+ years of experiencein Application Support, Production Support, Business Application Support, or a closely related role.




• Strong experience working withrelational databases, preferablyMicrosoft SQL Server.




• Experience with Snowflake is a plus.




• Proven experience inIncident Management and Problem Management.




• Strong experience withServiceNow, Jira, Confluence, or similar IT service management tools.




• Strong understanding or practical experience with anEnterprise Agile Framework, such as Scrum, Kanban, or SAFe.




• Experience inAgile delivery and release management, with exposure to software engineering processes.

ExcellentEnglish communication skills, both written and verbal