Sr Analyst, Employee Relations

TCP Techlog Center Philippines; Cebu City; Presencial; PHP 670.000 - 1.004.000; Jornada completa

Descripción de la vacante

Asurion, LLC in Cebu City, Philippines, seeks a Sr. Analyst, Employee Relations to partner with HR and business leaders on policies and procedures relating to employee relations.

You will apply employment law and internal guidelines to support a positive employee experience across Cebu CS Philippines and other Philippine locations as needed. The role emphasizes investigations, engagement initiatives, and collaboration with legal resources to ensure compliant, effective employee relations.

Formación

• Bachelor’s degree in a related field is required.
• 2+ years in HR, employee relations or labor relations.
• Willing to work flexible hours (9pm–6am PH Time) as needed.
• Willing to attend onsite mediation at DOLE, NLRC, SENA, etc.
• Knowledgeable in drafting notices and decisions.
• Ability to conduct legal training for stakeholders.
• Solid background in employee and labor relations, employment law and compliance.
• Demonstrated understanding of employee relations within a corporate setting.
• Strong analytical and problem-solving capabilities.

Responsabilidades

• Investigations and resolution of employee relations matters.
• Develop and implement employee engagement initiatives.
• Dispute resolution and labor management activities.
• Support training and development and overall employee experience.
• Collaborate with HR Shared Services and legal when necessary.

Conocimientos

Strong analytical skills

Problem solving

Communication skills

Flexibility

Initiative

Educación

Bachelor's degree in Business, Human Resource Management, or related discipline

Descripción del empleo

The Sr. Analyst, Employee Relations partners with HR and business leaders to administer human resources policies and procedures that pertain to employee relations. Understands commonly used concepts, practices, procedures within employment field, regulatory environment, and law. Relies on instructions and pre-established guidelines as well professional knowledge and experiences to perform the functions of the job. Primary job functions require proven experience in all facets of employee and labor relations, development and implementation of positive employee engagement initiatives, and support for overall excellent employee experiences.

Key activities and accountabilities include investigations, development and implementation of employee engagement initiatives, dispute resolution, labor management, training & development and supporting overall excellent employee experience. This role will cover primary Cebu CS Philippines and may involve in the delivery of Employee Relations services to other Philippines CS locations and entities.

Key Accountabilities:

Works closely with all HR Shared Services partners to ensure alignment of delivery model to organizational strategies and business initiatives. Serves as ER resource talent for business and Human Resources partners engaging legal department when necessary to ensure effective utilization of internal and external legal resources. Ensures the Company is aligned with Asurion's Core Values and in compliance with all employees’ legal requirements. Stays up to date on most recent changes in employment and labor laws, compliance issues and external labor relations climate. Communicates directives from DOLE and other government bodies that are vital in keeping the organization compliant to changes in employment and labor laws, Investigates and resolves problems arising from internal sources such HR Business Partners, business partners, or direct employee contact and external sources such as government agencies not limited to NLRC and DOLE.

Qualifications:

• Bachelors Degree in Business, Human Resource Management, or other related discipline
• 2+ years of experience in Human Resources Management, Employee Relations and or Labor Relations
• Must be willing to work flexible hours (with 9pm to 6am PH Time as most frequent shift)
• Must be willing to work attend onsite mediation at DOLE, NLRC, SENA, etc.
• Knowledgeable in drafting and reviewing Notice to Explain, Notice of Decision, etc.
• Possesses the ability to conduct effective legal training to stakeholders.
• Solid background and exceptional skills in Employee Relations, Labor Relations, Employment Law, and Regulatory Compliance
• Must possess a solid understanding of and demonstrated experience with employee and labor relations.
• Strong analytical, initiative, and creative problem-solving skills.
• Demonstrated flexibility and solution-orientation.
• Demonstrated ability to exercise sound judgement in establishing and maintaining good working relationships.
• Demonstrated ability to conduct confidential enterprise-wide investigations on critical employee relation matters and present data driven findings and recommendations to immediate superior and HR Business Partners.

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.