Customer Support and Sales Representative - Iloilo

Asurion; Calubihan; On-site; PHP 300,204 - 403,992; Full time

Benefits offered by this job

Unlimited sales incentives

Free daily meals

Paid time off

Life insurance and retirement plan

Transportation, rice, and other allowances

Job summary

A leading tech solutions provider is seeking a Customer Support and Sales Representative in Iloilo. In this role, you will manage customer communications, offer tailored solutions to enhance customer experience, and contribute to team success. Ideal candidates are tech-savvy with a strong customer service passion and a proven record in a call center environment. Enjoy a competitive salary, ongoing training, free meals, and opportunities for growth within a collaborative team.

Qualifications

• Must be at least 18 years old.
• At least 6 months in a call center sales program.
• At least 2 years in a call center customer service role.
• Experience with voice support programs/account.

Responsibilities

• Handle inbound and outbound communications, assisting customers with setting up applications.
• Identify and recommend products or services to match customers' needs.
• Provide expert guidance while troubleshooting devices.

Skills

Customer Service Passion

Tech Learning Ability

Empathy

Patience

Problem-Solving Skills

Education

High school diploma or equivalent

Job description

Customer Support and Sales Representative - Iloilo page is loaded

Customer Support and Sales Representative - Iloilo

Apply locations Philippines - Iloilo Business Park time type Full time posted on Posted 30+ Days Ago job requisition id ASU0014119 The customer service representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

Why choose Asurion?

Next Level Pay: Earn ₱26,900/₱36,200 monthly salary PLUS unlimited sales incentives (incentives are based on performance).

Free Daily meals: Complimentary meals every day.

Work-Life Balance: Up to 30 days paid time off (convertible to cash)

Future planning: Life insurance + retirement plan

And more: Transportation, rice, and other allowances

What You’ll Do:

• Be the Voice of Support:Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives.

• Offer Solutions and Drive Sales:Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience.

• Passion for Growth:We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action.

• Tech Expert & Trendsetter:Provide expert guidance while troubleshooting devices like laptops, smartphones, and more.

• Engage and Educate:Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends.

• Deliver Exceptional Service:Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS).

• Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success.

• Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a "can-do" spirit, even when faced with complex issues.

What We’re Looking For:

Education:High school diploma or equivalent.

Experience:

• Must be 18 years or older.

• Must have at least 6 months in a call center sales program.

• Must have at least 2 years in a call center customer service role.

• Must have experience with voice support programs/account

Skills and Attributes:

• Passion for customer service and technology.

• Ability to quickly learn new tech and tools.

• Empathy, patience, and problem-solving skills.

• Strong understanding of major operating systems and consumer technologies.

• Proven ability to handle customer queries efficiently and adapt to changes.

Ready to take your career to the next level and be the tech savior our customers need? Apply now and let’s connect!

Welcome

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About Us

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First

• We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

• We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

• We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

• We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for thejob regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.