Talent Connect - Manager I, B2B Sales

Concentrix; Makati; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Life Insurance

Learning and Development Programs

Group Personal Accident Program

Employee Assistance Program

Recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

A leading business services organization is seeking a Manager I for B2B Sales based in Makati, Philippines. The role focuses on team motivation, achieving sales targets, and ensuring customer satisfaction. Candidates should have a strong background in sales leadership with at least 3 years of experience, excellent communication skills, and a results-driven mindset. This full-time position offers comprehensive benefits including health insurance, paid time off, and professional development opportunities. The company operates in a virtual-first environment, requiring candidates to be based within commuting distance of the office.

Qualifications

• Minimum 3 years proven work experience in a sales leadership role or similar.
• Passion for exceptional customer experience and driving team results.
• Results-driven, analytically proficient, strategically minded.
• Results‑driven, analytically proficient, strategically minded with an operational outlook.
• Excellent people management, leadership and coaching skills.
• Strong record of developing and retaining high potential employees.
• Ability to maximize revenue through best practices.
• Experience in a fast‑paced high‑volume sales environment with tight deadlines in a dynamic working environment.
• Excellent verbal and written communication skills, both internally and externally.
• Highly organized with the ability to handle multiple priorities.
• Experience working with Salesforce.com or similar CRM preferred.
• Demonstrated ability to prioritize and multi‑task in a time‑sensitive environment.

Responsibilities

• Lead, develop and motivate teams to achieve targets.
• Provide accurate sales forecasting and ensure CRM data is current.
• Analyze performance trends to develop strategic sales plays.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories.
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction.
• Act as a point of escalation for the client and respond in a timely manner to any issues.
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client.
• Work closely with client contact on reporting and forecasting.
• Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs).
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on‑going development of the team.
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund).
• Ensure high level of professionalism during all interactions with team and client.
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross‑functional teams and management to optimize sales processes, systems and achieve a superior customer experience.
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction.

Skills

Sales leadership

Customer experience

High Performance Selling

People management

Analytical proficiency

Salesforce.com

Communication skills

Organizational skills

Tools

Salesforce

Job description

Concentrix Makati, National Capital Region, Philippines

Talent Connect - Manager I, B2B Sales at Concentrix

Qualifications

• Minimum 3 years proven work experience in a sales leadership role (or similar)
• Consistent track record of success with a passion for exceptional customer experience and driving team results
• Must be well‑versed in High Performance Selling methodologies
• Results‑driven, analytically proficient, strategically minded with an operational outlook
• Excellent people management, leadership and coaching skills
• Strong record of developing and retaining high potential employees
• Ability to maximize revenue through best practices
• Experience in a fast‑paced high‑volume sales environment with tight deadlines in a dynamic working environment
• Excellent verbal and written communication skills, both internally and externally
• Highly organized with the ability to handle multiple priorities
• Experience working with Salesforce.com or similar CRM preferred
• Demonstrated ability to prioritize and multi‑task in a time‑sensitive environment

Responsibilities

• Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date
• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
• Act as a point of escalation for the client and respond in a timely manner to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
• Work closely with client contact on reporting and forecasting
• Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on‑going development of the team
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
• Ensure high level of professionalism during all interactions with team and client
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross‑functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction

Benefits

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, the company is mandated to keep track and record the movement of all company‑owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Human Resources

IT Services and IT Consulting

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