Reporting Analyst

Tenerity; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

Tenerity in the Philippines is seeking a Reporting Analyst to manage data, ensure reporting accuracy, and support business units with tactical and strategic insights. You will collaborate with the analytics team and leaders to deliver tailored reports that drive improvements across contact center operations and client services.

The role requires evaluating data from warehouses, designing dashboards, and rolling out recurring reports using tools like AWS Quicksight, Cognos, SAS, Tableau or Power

Qualifications

• Bachelor’s degree in a related field.
• 2–3 years of experience in BI and reporting.
• Experience with AWS Quicksight, Cognos, SAS or similar dashboards.
• Strong SQL skills and data retrieval from multiple databases.
• Ability to translate stakeholder needs into reports and dashboards.
• Excellent Excel skills and data visualization understanding.

Responsibilities

• Maintain data integrity across data warehouses and marts.
• Collaborate with stakeholders to define reporting needs.
• Develop and roll out recurring reports using BI tools.
• Analyze data to identify trends and insights for business goals.
• Support account teams with data answers and reporting questions.
• Document report development processes and best practices.

Skills

Data analysis

SQL

Excel

Report design

Stakeholder communication

Time management

Education

Bachelor's degree in Computer Science, Statistics, Mathematics, or related field

Tools

AWS Quicksight

Cognos

SAS

Tableau

Power BI

PostgreSQL

Oracle

Redshift

Job description

Reporting Analyst

Company: Tenerity Job Type: Full Time Philippines

Job Description - Reporting Analyst

Overview

This individual is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business enterprise, including the management and oversight of the data management and reporting processes. The Reporting Analyst will assist business unit leaders in developing tactical and strategic reporting to support each business unit within the contact center.

The Reporting Analyst will work closely with other analysts on their team and the business leaders to develop customized reports for each business unit identifying and maximizing opportunities to use information and technology to improve service or business processes. This data is used to business in the areas of contact center operations, support teams, clients, and other areas.

Responsibilities

• Maintain and ensure data integrity and accuracy of the data contained in the multiple data warehouses, data marts, and other data sources.
• Collaborate with stakeholders to understand their reporting needs and translate them into effective report designs.
• Develop and roll-out new recurring reports utilizing various tools available as required by the business. (MS Excel, AWS Quicksight and other similar reporting tools)
• Perform data analysis and interpretation to identify trends, patterns, and insights that support business goals.
• Act as a data expert to support account teams in answering questions and queries
• Document report development processes, methodologies, and best practices.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.
• Minimum 2-3 years of experience in developing business intelligence and reporting solutions.
• Proficiency in various Business intelligence tools such AWS Quicksight , Cognos, SAS or other similar dashboarding tools like Tableau or Power BI.
• Strong competencies in utilizing SQL, Postgresql, Oracle, Redshift databases for data retrieval and analysis.
• Ability to work with unstructured data to develop reporting solutions utilizing various BI tools.
• Strong analytical and problem-solving skills with the ability to work with large and complex datasets.
• Ability to interpret data effectively to provide insight for strategic partnerships.
• Skillful in Microsoft applications with advanced Excel exposure (ex. v-lookups, pivot tables, VB macro scripting, etc.)
• Solid understanding of data visualization principles and best practices.
• Detail-oriented with a strong commitment to data accuracy and quality.
• Effective verbal and written communication skills, including ability to communicate and collaborate effectively with internal and external stakeholders
• Strong time management skills