Specialist, HR Shared Services

IQVIA; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

IQVIA is seeking a Specialist for HR Shared Services in Taguig. The role focuses on delivering TA processes for the Manila hub, aligning with HRSS KPIs, and driving regional data audits and improvements.

You will support APAC Workday enhancements, oversee process transitions, and collaborate with regional process owners to optimize TA operations across APAC. Hybrid setup and morning/mid shift options are available.

Qualifications

• Associate's or Bachelor’s degree required.
• 4 years HRIS experience or equivalent.
• HR Shared Services experience.
• Process transitions experience including knowledge transfer, implementation and stabilization.
• Process documentation and governance experience (SOPs, work instructions, maps, trackers).
• Philippines HR benefits processing experience.
• Talent Acquisition operations or recruitment support experience.
• Strong attention to detail and data accuracy.
• Analytical and problem-solving skills.
• Strong stakeholder communication and collaboration.
• Continuous improvement and automation mindset.
• Ability to work independently while supporting the Project Manager.
• Hybrid work setup amenable; morning or mid shift.

Responsibilities

• Maintain Manila Hub TA processes and daily delivery aligned with HRSS KPIs.
• Coordinate KPI reporting and update tracking procedures.
• Coordinate global/regional data audits; manage issues and remedial training.
• Identify improvements and automation; support APAC process improvements.
• Assist in APAC Workday enhancements, testing, and follow-up actions.
• Support TA-related transitions and project rollout across APAC countries.
• Share TA updates with process owners across APAC and provide backup support.

Skills

Attention to detail

Analytical thinking

Project coordination

Stakeholder communication

Continuous improvement

Independent work

HR knowledge

Education

Associate's or Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Microsoft Access

Microsoft Visio

Job description

Specialist, HR Shared Services### Specialist, HR Shared ServicesApply: Taguig City, Philippines: Full time: Posted Today: End Date: December 30, 2026 (30+ days left to apply): R1574064**Essential Functions** **Operational Delivery & Performance Management*** Serve as a key member responsible for Manila Hub TA processes and tasks, taking ownership of daily delivery and enhancements to current workflows in line with HRSS KPI requirements.* Coordinate Key Performance Indicator (KPI) reporting, including weekly, monthly, and annual reports, and update KPI tracking procedures as needed.* Coordinate global and regional data audit processes, including issue identification, reporting, user communication, and remedial training. **Process Excellence & Automation*** Serve as a process subject-matter expert with full mastery of end-to-end APAC TA processes; identify and recommend process improvements and roll out viable automation solutions.* Support and participate in APAC process improvement and automation activities and co-own the promotion of APAC ad hoc initiatives with the Regional Project Manager. **Projects, Systems Enhancements & Change Delivery*** Support the Project Manager in delivering APAC Workday enhancements and testing activities, monitor results, and ensure required follow-up actions are completed on time.* Assist the Project Manager with TA-related transition activities and the full implementation and rollout of projects across the region or designated countries. **Regional Collaboration & Knowledge Sharing*** Maintain close communication with TA process owners across countries and regions; regularly share regional updates, improvements, lessons learned, and success stories, and adapt proven practices to improve APAC TA operational efficiency.* Regularly share TA experience with process owners across APAC countries and provide backup support to team members. **Requirements*** Associate's or Bachelor’s Degree* 4 years HRIS experience or equivalent combination of education, training and experience + HR Shared Services Experience - Experience working in an HR Shared Services environment. + Process Transition Experience - Experience supporting process transitions, including knowledge transfer, implementation, and stabilization. + Process Documentation and Governance - Experience creating, maintaining, reviewing, and improving process documentation such as SOPs, work instructions, process maps, and operational trackers. + Philippines HR Benefits Processing - Experience in Philippine employee benefits processing and administration. + Talent Acquisition Operations / Process Expertise - Experience in TA admin operations or recruitment support processes + Additional competencies to look for: + Strong attention to detail and data accuracy + Analytical and problem-solving skills + Ability to coordinate activities and follow through on deliverables + Strong stakeholder communication and collaboration + Continuous improvement and automation mindset + Ability to work independently while effectively supporting the Project Manager* Working knowledge of Human Resources-related issues* Skill in using MicroSoft Office applications including Word, Excel, Project, Access and Visio* Amenable to work on Hybrid set up* Amenable to work on either morning or mid shiftIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.comIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.