Specialist, HR Enablement and Support

Boehringer Ingelheim GmbH; Muntinlupa; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Boehringer Ingelheim Philippines is seeking an experienced HRIT professional to support and enhance global HR technology solutions. You will maintain HR processes across Onboarding, Time Off, Recruitment and Employee Central, ensuring SAP SuccessFactors and ServiceNow run smoothly.

You will work with local and regional teams, drive changes, support releases, and coordinate with IT vendors. Strong project management and English fluency are essential in a hybrid, full-time role.

Qualifications

• 2–3 years of relevant HR Services/HRIT experience focused on Employee Central, Onboarding and SuccessFactors Core.
• Proven project management experience with end-to-end system rollouts.
• International project experience.
• English business fluency.
• Ability to work across functions and geographies with cultural awareness.

Responsibilities

• Provide 2nd/3rd level support for global HR systems, mainly SuccessFactors and Hire-to-Retire processes.
• Collaborate with project managers to gather requirements for new tools or process enhancements.
• Manage system changes through impact analysis, release management, testing, and documentation.
• Coordinate with SSC, HR Process Management and IT vendors to align processes and resolve issues.
• Ensure data governance and interfaces with IT on data concerns.
• Analyze and resolve complex issues related to permissions, workflows and business rules.
• Participate in global HR projects representing the HR IT area.

Skills

HRIT

Employee Central

SuccessFactors Core

Onboarding

Project management

English

Tools

SAP SuccessFactors

ServiceNow

Job description

The Position

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties and Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.

• Closely collaborate with Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.

• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)

• Collaborate with various stakeholders from local/regional SSC, HR Process Management and IT/ext. vendor to align on processes and resolve issues.

• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.

• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.

• Participate in global HR projects to represent the respective area of responsibility.

About our future employee

• Has at least 2 to 3 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).

• Proven project management experience, including end-to-end system rollouts and implementation initiatives.

• International experience from project work or day-to-day business.

• Business fluency in English.

• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.

• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).

• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).

JOB ID

38065

Job function

Global Business Services, HR

Career level

Experienced professionals

Organization

BI Business Services PH

Working time

Full-Time

Job flexibility

Hybrid

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law