Specialist - System Development & Process Improvement

924 Hellmann Shared Service Center Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Hellmann Worldwide Logistics in Manila is seeking a System Development & Process Improvement Specialist to drive our digital transformation by designing, developing, and optimizing business processes with low-code solutions.

You will work with stakeholders, IT, and automation teams to translate needs into scalable, secure digital tools using Power Platform, SharePoint, and Copilot, delivering dashboards and data quality improvements.

Qualifications

• Bachelor’s degree in Information Technology, Business Process Management, Computer Science, or a related field (or equivalent practical experience)
• Minimum 3–5 years of relevant experience in system development, process improvement, automation, or business systems analysis
• Proven experience delivering end-to-end digital or automation solutions
• Experience in Shared Services, GBS, BPO, Freight Forwarding, Finance, or similar environments is an advantage

Responsibilities

• Analyze existing business processes, identify pain points, and design optimized end‑to‑end process improvements
• Design, develop, and maintain low‑code / no‑code solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, SharePoint, Copilot)
• Translate business requirements into functional designs, process flows, and system specifications
• Collaborate with business stakeholders, super users, and IT to align solutions with operational and technical standards
• Develop dashboards and reports to support data‑driven decision making
• Ensure solutions comply with security, data protection, and governance standards
• Conduct testing, user acceptance testing (UAT), deployment, and post‑go‑live support
• Prepare documentation, user guides, and deliver user training
• Continuously identify opportunities for automation, standardization, and digitalization

Skills

Low-code development

Power Platform

Process analysis

Stakeholder management

Dashboard design

Data modeling

Communication skills

APIs concepts

Education

Bachelor’s degree in Information Technology

Tools

Power Apps

Power Automate

Power BI

SharePoint

Copilot

Power Pages

Excel

APIs

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

System Development & Process Improvement Specialist

The System Development & Process Improvement Specialist supports the organization’s digital transformation by designing, developing, and improving business processes through low‑code solutions and automation. The role combines hands‑on system development (Power Apps, Power Automate, Power BI, SharePoint, Copilot) with strong process analysis and design capabilities. The incumbent works closely with business stakeholders, process owners, IT, and automation teams to translate business needs into scalable, secure, and user‑friendly digital solutions that increase efficiency, transparency, and data quality.

Key Tasks

• Analyze existing business processes, identify pain points, and design optimized end‑to‑end process improvements
• Design, develop, and maintain low‑code / no‑code solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, SharePoint, Copilot)
• Translate business requirements into functional designs, process flows, and system specifications
• Collaborate with business stakeholders, super users, and IT to align solutions with operational and technical standards
• Develop dashboards and reports to support data‑driven decision making
• Ensure solutions comply with security, data protection, and governance standards
• Conduct testing, user acceptance testing (UAT), deployment, and post‑go‑live support
• Prepare documentation, user guides, and deliver user training
• Continuously identify opportunities for automation, standardization, and digitalization

Skills and Competencies

• Strong capability to understand, map, and redesign business processes
• Proven experience developing low‑code solutions in a business environment
• Ability to translate business needs into practical digital solutions
• Strong analytical and problem‑solving mindset
• Structured, independent, and detail‑oriented working style
• Strong stakeholder management and communication skills
• Ability to explain technical concepts to non‑technical users
• Continuous improvement and solution‑oriented mindset

Educational Background / Work Experience

• Bachelor’s degree in Information Technology, Business Process Management, Computer Science, or a related field (or equivalent practical experience)
• Minimum 3–5 years of relevant experience in system development, process improvement, automation, or business systems analysis
• Proven experience delivering end‑to‑end digital or automation solutions
• Experience in Shared Services, GBS, BPO, Freight Forwarding, Finance, or similar environments is an advantage

Language Skills

• Fluent English (written and spoken)
• Additional languages are an advantage

Computer Literacy

• Strong proficiency in Microsoft Power Platform: Power Apps Power Automate Power BI SharePoint / Power Pages Copilot (AI features)
• Solid understanding of: Data modeling and reporting (DAX, Power Query / M – advantage)
• Power Fx (advantage)
• APIs, data interfaces, and system integration concepts (advantage)
• Advanced MS Excel skills
• Understanding of AI capabilities and limitations (LLMs, automation, analytics) is an advantage

Inclusion and social diversity

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.

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