LM877: Airfreight Coordinator

FedEx Express México; Mexico; On-site; PHP 1,322,000 - 1,763,000; Full time

Job summary

FedEx Express México is seeking an Airfreight Coordinator based in Mexico City to manage daily interactions with airlines, carriers and customers within Imports and Exports operations. The role focuses on coordinating bookings, monitoring service performance, and preparing export documentation to ensure smooth cargo flow.

Ideal candidates will have 3–5 years of experience in airfreight coordination, strong leadership and bilingual English/Spanish communication skills, and proficiency in MS

Qualifications

• 3-5 years minimum experience interacting with airlines in Imports and Exports operations at warehouse, airport ramps operations.
• Strong leadership and customer service skills are essential for this role.
• Excellent English and Spanish with effective communication, written and verbal.
• Excellent computer skills in MS Office (Word, Excel, Outlook) and database analysis.

Responsibilities

• Daily interaction with FedEx ramps, air carriers, trucking companies, customs brokers and customers.
• Monitor and coordinate with business partners; identify and resolve service failures.
• Oversee booking process between FedEx and airlines/carriers/vendors.
• Prepare export documentation and certificates of origin as required.
• Coordinate routing and capacity distribution with FedEx ramps and carriers.
• Communicate status updates to customers and overseas offices; track departures/arrivals.

Skills

Leadership

Customer Service

English proficiency

Spanish proficiency

Data analysis

MS Office

Tools

MS Office

Job description

Job Title & Location

RC783605 LM877: Airfreight Coordinator (Open)English LM877: Airfreight Coordinator Full time Francisco Sarabia Num. 17 Peñon De Los Banos 15520 Mexico City, CMX Mexico

Responsibilities

1. Daily interaction with assigned FedEx ramps, air carriers, trucking companies, airport handling agents, customs brokers, and selective customers.
2. Daily monitor and coordination with business partners. Identify and work service failures with vendors for continuous service improvement in regular basis (weekly, monthly, etc).
3. Measure airlines/vendor/carriers service performance.
4. Pro-actively engage in all issues that will impact service and follow through to completion.
5. Execution and coordination of tactical and contingency plans to minimize supply chain disruption.
6. Maintain service at the highest performance across the GAF network through capacity management.
7. Oversee and monitor booking process between FedEx and airlines/carriers/vendors.
8. Coordinate routing and capacity distribution with FedEx ramps.
9. Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required for export.
10. Communicate and interact daily with airlines, vendors, trucking companies, customers, warehouse contacts, sales representatives and overseas offices as necessary.
11. Provide assistance to the invoice reconciliation dept. as needed.
12. Verify weights and dimensions of cargo, keeping records of discrepancies identified.
13. Handle requirements for any special shipment (dangerous or controlled goods) and ensure that the proper export-controlled permits and licenses needed are included.
14. Validate DG acceptance and limitations with the carriers/airlines/vendors/trucking.
15. Identify and address any service issues with the respective airline/carrier/vendor.
16. Manage and negotiate carriers Ad-hoc / Spot rates, requests.
17. Work closely with FedEx operations teams to ensure all CLH required processes (pre-alerts, security, Customs procedures, CLASS, VISA, etc) are executed accordingly.
18. Perform CLH flight schedules reviews with FedEx ramp operations teams.
19. Support the development of SOPs as needed.
20. Assist other regional departments and customers when requested by Regional Office.
21. Support GAF/GPN network expansion in collaboration with other regions.
22. Audit operational processes and data entered in FedEx systems, ensuring accuracy completion and compliance.
23. Ensure proper transitioning of customer to operations in line with customer requirements and internal procedures. Comprehensive customer onboarding.
24. Implement recommendations for improved efficiency, accuracy and cost savings.
25. Communicates regularly with customer in regard to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates.

3-5 years minimum of experience interacting with Airlines in Imports and Exports operations at warehouse, airport ramps operations.

Qualifications & Skills

Strong leadership and customer service skills are essential for this role. Excellent English TOEIC 450 puntos Spanish and effective communication skills, both verbal and written, are an essential for this role. Excellent computer skills in MS Office (Word, Excel, Outlook) and database analysis.

The ability to work under pressure, multi-task, problem solving, organize and prioritize workload in order to meet numerous deadlines is essential for this role. Strong analytical skills and familiar with airfreight, trucking, and airport operator (warehouse handling) rates.

Able to interact positively and effectively with co-workers, vendors, customers, Operational Supervisors and Management.