Spanish Translator

Gratitude Inc; Pasay; On-site; PHP 301,320 - 669,600; Full time

Job summary

A financial services company is seeking a Financial Services & Collections Specialist fluent in Spanish. The role involves contacting borrowers, negotiating payment plans, and preparing reports on overdue accounts. Candidates should have strong negotiation skills and experience in debt collection. The position is onsite in Metro Manila, offering a competitive salary.

Qualifications

• Fluent in Spanish, both written and spoken.
• Strong negotiation and interpersonal skills are necessary.
• Experience in loan recovery or debt collection preferred.

Responsibilities

• Contact borrowers to remind them of outstanding payments.
• Negotiate payment plans or settlement options.
• Prepare reports on the status of overdue accounts.

Skills

Fluent in Spanish

Strong negotiation skills

Excellent communication skills

Proficient in Microsoft Office Suite

Ability to work under pressure

Education

2nd-year college UG

Job description

Overview

Job title: Financial Services & Collections - Spanish

Work Set up: Onsite

Location: MOA

Work shift: Shifting/GY

Salary details: Basic Salary 27,000; Complexity Allowance 3,000; Language Premium 60,000; Standard Allowance 2,675; HC 5; SD ASAP

Note: SD stands for the start date; ASAP indicates immediate start.

Responsibilities

• Contact borrowers via phone, email, or other channels to remind them of outstanding payments and discuss their repayment options.
• Communicate effectively and empathetically with borrowers, building rapport and understanding their financial situations.
• Maintain accurate records of all communications and interactions with borrowers.
• Negotiate payment plans or settlement options with borrowers to help them repay their debts.
• Develop and implement effective loan recovery strategies tailored to each borrower's situation.
• Ensure that all payment agreements are legally sound and adhere to company policies.
• Maintain detailed records of all communications and recovery efforts.
• Prepare regular reports on the status of overdue accounts, recovery efforts, and achieved targets.
• Ensure that all data is accurate and up-to-date.
• Adhere to all applicable laws, regulations, and company policies related to loan recovery.
• Maintain professional relationships with borrowers, balancing the institution's interests with the borrower's needs.

Qualifications

• Fluent in Spanish, both written and spoken, to effectively communicate with Spanish-speaking borrowers.
• Ability to translate documents and materials into Spanish as needed.
• Strong negotiation and interpersonal skills.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in loan recovery or debt collection is preferred.
• 2nd-year college UG
• 3 years of BPO experience specific to loan processing, Skip Tracing, and Investigative Activities
• Spanish Speaker