Spanish Technical Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a fluent Spanish and English speaker for a Tech Support Specialist role. You will assist Spanish-speaking clients with technical issues, troubleshoot problems, and provide clear solutions to ensure a positive customer experience.

Responsibilities include handling client-facing support in Spanish and English via phone, email, and chat; documenting interactions; escalating complex issues; and maintaining strong client relationships. Onsite in Bacoor, Cavite, full-time.

Qualifications

• Fluent in Spanish and English, written and spoken.
• Experience in Technical Support, IT Help Desk, Customer Support, or similar roles.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide client-facing technical support in Spanish and English via phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently and professionally.
• Communicate technical solutions clearly to clients with varying levels of technical knowledge.
• Assist clients with product, software, system, and connectivity-related concerns.
• Follow up on unresolved issues and ensure timely resolution.
• Accurately document client interactions, troubleshooting steps, and resolutions.
• Escalate complex technical issues to appropriate internal teams.
• Build and maintain positive relationships with clients through excellent communication and service.

Skills

Fluent in Spanish and English

Troubleshooting

Communication

Customer-focused

Learn new technologies

Job description

We are looking for a fluent Spanish and English speaker to join our team as a Tech Support Specialist. The role involves assisting Spanish-speaking clients with technical concerns, troubleshooting issues, providing clear solutions, and ensuring a positive customer experience. The ideal candidate has strong communication and problem-solving skills, a customer-focused mindset, and experience in technical or customer support.

Responsibilities

• Provide client-facing technical support in Spanish and English via phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently and professionally.
• Communicate technical solutions clearly to clients with different levels of technical knowledge.
• Assist clients with product, software, system, and connectivity-related concerns.
• Follow up on unresolved issues and ensure timely resolution.
• Accurately document client interactions, troubleshooting steps, and resolutions.
• Escalate complex technical issues to the appropriate internal teams.
• Build and maintain positive relationships with clients through excellent communication and service.

Qualifications

• Fluent in Spanish and English: written and spoken.
• Previous experience in Technical Support, IT Help Desk, Customer Support, or a similar client-facing role.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-focused with a professional and solutions-oriented approach.
• Comfortable explaining technical concepts to non-technical clients.
• Willingness to learn new technologies and systems.

The Company

BUNCH partners with high-growth tech startups in the US and Europe, supporting industries like AI, E-Commerce, SaaS, Fintech, and Adtech. We focus on lean, agile processes, minimizing hierarchy while maximizing specialization.

Job Type

Full-time, Onsite

Location

Bacoor, Cavite