Spanish Call Center Team Lead — Coaching & Growth (On-site BGC)

TASQ Staffing Solutions; Taguig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO for employee & 2 dependents from D

Quarterly performance bonuses

Job summary

TASQ Staffing Solutions in Manila is hiring a Spanish-speaking Team Leader for our on-site BGC, Taguig office. You will manage and coach a dedicated team handling voice interactions, ensuring service levels and escalation resolution.

The role requires 4+ years in customer service within BPO, a Bachelor’s degree, and at least B2 level Spanish. You’ll drive performance, coaching, and process improvements while coordinating with QA and operations.

Qualifications

• Willingness to work in shifting schedules.
• Must be available for on-site work in BGC, Taguig.
• Ability to start immediately.
• 4+ years of customer service experience in BPO/BPM.
• Bachelors degree in any field.
• Spanish proficiency at least B2 (CEFR/Berlitz).
• Experience as team lead for Spanish-speaking agents (voice).

Responsibilities

• Manage teams with resource planning, career development, performance management, and attrition management.
• Provide coaching and support to team members and address skill/motivation gaps.
• Address escalations and develop action plans until resolution.
• Implement and oversee governance both internally and externally.
• Keep teams updated with process changes and targets.
• Identify opportunities for process improvement and mentor team members on improvements.

Skills

Spanish language proficiency

Leadership experience

Team coaching

Education

Bachelor's degree

Job description

TASQ Staffing Solutions in Manila is hiring a Spanish-speaking Team Leader for our on-site BGC, Taguig office. You will manage and coach a dedicated team handling voice interactions, ensuring service levels and escalation resolution.

The role requires 4+ years in customer service within BPO, a Bachelor’s degree, and at least B2 level Spanish. You’ll drive performance, coaching, and process improvements while coordinating with QA and operations.