Spanish Team Lead - Taguig (start ASAP)

TASQ Staffing Solutions; Taguig; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Quarterly performance bonus

Career development opportunities

24 leaves annually

Job summary

A staffing solutions company in Taguig is seeking a Spanish Team Lead to manage a team of Spanish-speaking agents. You will be responsible for performance management, coaching team members, and handling escalations. Ideal candidates have 4+ years in customer service within BPO/BPM and a Bachelor's degree. Join us for excellent benefits including HMO and performance bonuses.

Qualifications

• A minimum of 4 years with customer service in the BPO/BPM industry.
• Must have been a team lead for Spanish speaking agents.
• 2+ years of experience in leadership roles.
• Must have been a team lead for Spanish-speaking agents doing voice work (inbound or outbound calls)
• 2+ years of experience in leadership roles

Responsibilities

• Effectively manage teams including resource and performance management.
• Coach and help develop team members.
• Handle user/customer escalations and formulate actions to resolve concerns.
• Regularly formulate and execute internal and external governance
• Familiarize the team with the latest process update and changes, team and individual targets
• Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects

Skills

Customer service experience in BPO/BPM industry

Spanish proficiency at B2 level

Leadership experience

Leadership experience

Education

Bachelor's degree in any course

Job description

About the job Spanish Team Lead - Taguig (start ASAP)

About the job Spanish Team Leader (BGC)

Benefits: HMO for Employee and 2 Dependents (On Day 1), quarterly performance bonus, outstanding career development opportunities, 24 leaves annually

Key Qualifications:

• Amenable to work in shifting schedules.
• Amenable to work ONSITE (BGC Taguig).​
• Able to start ASAP​

Requirements:

• A minimum of 4 years with customer service in the BPO/BPM industry
• Bachelor's degree in any course
• Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
• Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
• 2+ years of experience in leadership roles

Job Responsibilities:

• Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
• Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
• Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
• Regularly formulate and execute internal and external governance
• Familiarize the team with the latest process update and changes, team and individual targets
• Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects