Spanish-Speaking Digital Orders Specialist

Grundfos; Philippines; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Hybrid working arrangement

Health insurance

3 days paid leave for volunteering

On-demand training access

Job summary

Grundfos in the Philippines is seeking a Digital Orders & Interaction Specialist (Spanish Speaker) to support the full sales and fulfillment cycle for Spanish-speaking markets. You will manage order processing, billing oversight, and customer inquiries, ensuring accuracy, timeliness, and superb service.

This 12-month contract role operates in the Latin America night shift. You will coordinate across Sales, Logistics, and Operations to streamline workflows, validate orders, monitor ETAs, and

Qualifications

• Fluency in Spanish (written and spoken) is essential.
• Experience in order management, sales support, or a similar operational role.
• Strong attention to detail with the ability to validate complex order documentation and pricing.
• Proficiency in ERP/order management systems (SAP or similar).

Responsibilities

• Validate quotations, purchase orders, and customer documentation; verify pricing, tax, discounts, and ship-to details before creating sales orders and inventory reservations.
• Monitor order ETAs and tracking to ensure on-time delivery, and create and extract invoices aligned with confirmed delivery dates.
• Manage customer inquiries via phone and chat, providing exceptional service support to the Sales Team throughout the ordering process.
• Handle post-shipment concerns including returns, refunds, shipment disputes, credit and rebill, and write-offs.
• Collaborate with Sales, Delivery, Logistics, Operations, and Collections teams to resolve issues, elevate aging cases, and improve workflow processes.

Skills

Spanish fluency

Order management

Customer service

Attention to detail

Tools

SAP

Job description

Grundfos in the Philippines is seeking a Digital Orders & Interaction Specialist (Spanish Speaker) to support the full sales and fulfillment cycle for Spanish-speaking markets. You will manage order processing, billing oversight, and customer inquiries, ensuring accuracy, timeliness, and superb service.

This 12-month contract role operates in the Latin America night shift. You will coordinate across Sales, Logistics, and Operations to streamline workflows, validate orders, monitor ETAs, and