Digital Orders & Interaction Specialist (Spanish Speaker)

Grundfos; Philippines; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Hybrid working arrangement

Health insurance

3 days paid leave for volunteering

On-demand training access

Job summary

Grundfos in the Philippines is seeking a Digital Orders & Interaction Specialist (Spanish Speaker) to support the full sales and fulfillment cycle for Spanish-speaking markets. You will manage order processing, billing oversight, and customer inquiries, ensuring accuracy, timeliness, and superb service.

This 12-month contract role operates in the Latin America night shift. You will coordinate across Sales, Logistics, and Operations to streamline workflows, validate orders, monitor ETAs, and

Qualifications

• Fluency in Spanish (written and spoken) is essential.
• Experience in order management, sales support, or a similar operational role.
• Strong attention to detail with the ability to validate complex order documentation and pricing.
• Proficiency in ERP/order management systems (SAP or similar).

Responsibilities

• Validate quotations, purchase orders, and customer documentation; verify pricing, tax, discounts, and ship-to details before creating sales orders and inventory reservations.
• Monitor order ETAs and tracking to ensure on-time delivery, and create and extract invoices aligned with confirmed delivery dates.
• Manage customer inquiries via phone and chat, providing exceptional service support to the Sales Team throughout the ordering process.
• Handle post-shipment concerns including returns, refunds, shipment disputes, credit and rebill, and write-offs.
• Collaborate with Sales, Delivery, Logistics, Operations, and Collections teams to resolve issues, elevate aging cases, and improve workflow processes.

Skills

Spanish fluency

Order management

Customer service

Attention to detail

Tools

SAP

Job description

Digital Orders & Interaction Specialist (Spanish Speaker)

Company : Grundfos Job Type : Full Time Philippines

Are you passionate about delivering seamless order experiences and ensuring every customer interaction drives satisfaction and operational excellence? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our newDigital Orders & Interaction Specialist (Spanish Speaker), you will be supporting the full sales and fulfillment cycle by managing order processing, billing oversight, and customer inquiries — ensuring accuracy, timeliness, and exceptional service for our Spanish-speaking markets. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This is a 12-month contract role and will support Latin America market (night shift role).

What you will be doing

As a key part of the Digital Orders & Interaction team, you'll create impact by coordinating across Sales, Logistics, and Operations to streamline order workflows, resolve issues swiftly, and deliver an outstanding customer experience.

Your main responsibilities include:

• Validate quotations, purchase orders, and customer documentation; verify pricing, tax, discounts, and ship-to details before creating sales orders and inventory reservations
• Monitor order ETAs and tracking to ensure on-time delivery, and create and extract invoices aligned with confirmed delivery dates
• Manage customer inquiries via phone and chat, providing exceptional service support to the Sales Team throughout the ordering process
• Handle post-shipment concerns including returns, refunds, shipment disputes, credit and rebill, and write-offs
• Collaborate with Sales, Delivery, Logistics, Operations, and Collections teams to resolve issues, elevate aging cases, and improve workflow processes

What makes you a great fit

Above all, you are a detail-oriented professional with strong order management skills, a customer-first mindset, and fluency in Spanish — someone who thrives in fast-paced environments and continuously looks for ways to improve processes. We would also imagine that you have:

• Fluency in Spanish (written and spoken) is essential
• Experience in order management, sales support, or a similar operational role
• Strong attention to detail with the ability to validate complex order documentation and pricing
• Proficiency in ERP/order management systems (e.g., SAP or similar)

It is a plus if you also:

• Experience working in a shared services or global business support environment
• Familiarity with post-shipment processes such as returns, disputes, and credit management
• Continuous improvement mindset with experience identifying and implementing process enhancements

Why you will love working here

• Hybrid working arrangement
• Health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.