Spanish-Speaking Customer Experience Specialist

A.P. Moller - Maersk

Pasig

On-site

PHP 300,000 - 600,000

Full time

5 days ago

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Job summary

Maersk is seeking a Customer Experience professional in the Philippines to deliver outstanding service across the end-to-end shipment lifecycle. You will manage customer channels, collaborate with local and offshore teams, and resolve issues to maintain high satisfaction.

The ideal candidate holds a 4-year degree, with 2+ years in shipping customer service, and fluent English and Spanish. Knowledge of Salesforce/SAP and MS Excel is a plus; midshift, site-based work, and holiday availability

Qualifications

Bachelor's degree in any 4-year field; Logistics/Customs preferred.
Minimum 2 years in customer service within shipping/forwarding/supply chain.
Excellent English and Spanish communication, written and verbal.
Knowledge of Salesforce/SAP and MS Excel is a plus.
Willing to work midshift; site-based arrangement; able to work during Philippine holidays.

Responsibilities

Manage customer channels, case management, onboarding and relationship management.
Assist customers with issues, coordinating with local and offshore teams.
Deliver a positive customer experience and ensure end-to-end shipment lifecycle coordination.
Ensure customer satisfaction and build relationships with stakeholders including offshore GSC teams.
Handle inquiries and exceptions; support Customer Experience Partner and internal teams.
Attend to import/export processes, ensuring SLAs and proper documentation.
Support documentation, close export/import tasks and proactive cargo readiness.