Spanish-Speaking Customer Experience Specialist (Logistics)

Damco Spain SL; Philippines; On-site; PHP 558,000 - 837,000; Full time

Job summary

Maersk is seeking a Customer Experience Specialist (Spanish Speaker) in the Philippines to support end-to-end transport execution using SAP TMS. You will plan, coordinate vendors, manage exceptions, and close orders to ensure cost-effective landside delivery for Maersk's global logistics network.

The role requires Spanish and English fluency and 3–5 years in customer service or shipping. You will collaborate with vendors, terminals, and internal teams to ensure accurate updates, billing support,

Qualifications

• Bachelor's degree required.
• 3–5 years of experience in Customer Service, BPO, Shipping industry for Voice/Non-voice.
• Proficiency with SAP TMS and SAP BI tools or related systems.

Responsibilities

• Manage end-to-end landside shipment execution from booking and planning to delivery and closure using SAP TMS.
• Plan and optimize transport including vendor allocation, scheduling, and handling changes.
• Monitor execution, manage exceptions, and ensure timely resolution across stakeholders.
• Coordinate with transport vendors to ensure service delivery, compliance, and performance.
• Ensure accurate system updates and timely billing support.

Skills

Spanish and English fluency

Customer service experience

Attention to detail

Education

Bachelor's degree

Tools

SAP TMS

SAP BI

Job description

Maersk is seeking a Customer Experience Specialist (Spanish Speaker) in the Philippines to support end-to-end transport execution using SAP TMS. You will plan, coordinate vendors, manage exceptions, and close orders to ensure cost-effective landside delivery for Maersk's global logistics network.

The role requires Spanish and English fluency and 3–5 years in customer service or shipping. You will collaborate with vendors, terminals, and internal teams to ensure accurate updates, billing support,