Spanish CX Analyst – Banking & Multichannel Support

Private Advertiser; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

EXL Service Philippines, Inc. seeks a Spanish Customer Experience Analyst to serve as a primary contact for Spanish-speaking customers. You will handle inquiries across channels, resolve issues, and deliver high standards of service in Spanish and English within an international operations team.

You will support financial product-related requests, ensure compliance, and collaborate with stakeholders to drive service excellence and process improvements.

Qualifications

• B2 Spanish Language Certification (minimum) is required.
• Strong English communication skills (written and verbal).
• A college degree or equivalent professional experience, ideally within banking, shared services, customer service, or a BPO environment.
• Excellent customer service and problem-solving abilities.
• Analytical thinking, attention to detail, and the ability to manage multiple priorities.
• Flexibility to work on weekends, holidays, overtime, and rotating schedules with two rest days per week (including possible split rest days).

Responsibilities

• Deliver excellent customer service to Spanish-speaking customers across multiple communication channels.
• Handle customer inquiries related to financial products, payments, cards, digital services, and account-related concerns.
• Communicate professionally and confidently in both Spanish and English.
• Process customer requests accurately while adhering to established procedures and compliance requirements.
• Manage customer inquiries and complaints from start to resolution.
• Review and correct system-generated responses when necessary.
• Adapt across different processes and communication channels based on business needs.
• Support productivity, quality, and service-level objectives.
• Collaborate with colleagues and stakeholders to achieve shared goals.
• Apply risk and compliance standards in daily operations.

Skills

Spanish language

English communication

Analytical thinking

Attention to detail

Multitasking

Education

College degree or equivalent

Job description

EXL Service Philippines, Inc. seeks a Spanish Customer Experience Analyst to serve as a primary contact for Spanish-speaking customers. You will handle inquiries across channels, resolve issues, and deliver high standards of service in Spanish and English within an international operations team.

You will support financial product-related requests, ensure compliance, and collaborate with stakeholders to drive service excellence and process improvements.