Spanish Bilingual Representative ( with Healthcare | Hybrid Setup | Voice)

Infinit-O; Pasay; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Devices provided

Job summary

Infinit-O is seeking a chat support agent to handle customer inquiries with professionalism and efficiency. You will respond to chat messages, research issues, and provide clear, concise solutions while documenting interactions.

Ideal candidates are fresh graduates with strong communication skills in English (B2) and Spanish (C1). Training and devices will be provided to successful applicants in Pasay, Metro Manila.

Qualifications

• Clear and professional written and spoken communication.
• Proficiency in English at B2 level and Spanish at C1 level.
• Strong attention to details and problem-solving ability.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat.
• Assist customers by addressing various issues and questions with accurate responses.
• Collect information, research inquiries, and offer timely resolutions.
• Document chat interactions thoroughly for future reference.

Skills

Communication skills

English B2

Spanish C1

Attention to details

Problem solving

Education

4-year degree

Tools

Microsoft Office

Job description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.
Key Responsibilities:

• Respond promptly and professionally to customer inquiries and concerns via chat, following established guidelines and procedures.
• Assist customers by addressing various issues and questions, delivering accurate and helpful responses to enrich their chat interactions.
• Collect pertinent information, conduct thorough research into inquiries, and offer timely resolutions to customer issues.
• Document chat interactions thoroughly and accurately for future reference and analysis.
• Familiarize yourself with products, services, and policies to provide comprehensive assistance to customers.
• Enhance product knowledge and communication skills continuously to improve customer satisfaction and the overall chat experience.
• Handle escalated chat interactions with composure and effectiveness, striving to exceed customer expectations in issue resolution.
• Collaborate with team members to optimize chat processes and achieve team objectives.

Requirements

Job Requirements and Credentials:

• Graduate of a 4 year course
• Fresh Grad to 1 year Experience
• Excellent Communication Skills (Oral and Written)
• English B2 CEFR
• Spanish C1 CEFR
• Keen attention to details
• Problem Solving Skills
• Knowledge in Microsoft Office

Devices will be provided to successful candidates