Spanish Bilingual Representative. 100K Salary.

Gratitude Jobs Ahead Hr Inc; Metro Manila; Híbrido; PHP 480.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work opportunities

Descripción de la vacante

Gratitude Jobs Ahead Hr Inc. is seeking an experienced customer service professional to assist customers in English and Spanish. The role emphasizes resolving issues promptly, maintaining thorough records, and collaborating with the team to enhance processes.

Candidates should have a diploma or equivalent experience and 5–10 years in customer service, with a willingness to work in an office-based setting that may offer remote work options.

Formación

• Bilingual fluency in English and Spanish.
• Diploma or equivalent experience required.
• 5–10 years of customer service experience preferred.

Responsabilidades

• Assist customers with inquiries and provide information in both Spanish and English.
• Resolve customer issues promptly and effectively to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to improve service processes.
• Participate in training sessions to stay updated on product knowledge and services.

Conocimientos

English

Spanish

Communication

Educación

Diploma or equivalent experience

Descripción del empleo

Description

• Assist customers with inquiries and provide information in both Spanish and English.
• Resolve customer issues promptly and effectively to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to improve service processes.
• Participate in training sessions to stay updated on product knowledge and services.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 5–10 years of customer service experience.
• Skills and Competencies: Proficient in both English and Spanish, with strong communication skills.
• Qualities and Traits: Empathetic, patient, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to multitask and manage time effectively.
• Working Conditions: Office-based role with potential remote work opportunities.