Spanish Bilingual Customer Support Specialist | Online Video Sharing Account

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Career growth opportunities

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Spanish bilingual Customer Service Representative to support Spanish- and English-speaking customers via voice, email, and chat.

You will help resolve inquiries, provide timely solutions, and create positive customer experiences in a fast-paced global environment. Responsibilities include handling inquiries, documenting interactions, and collaborating with internal teams to resolve escalations, while meeting quality, productivity, and

Qualifications

• Fluent in written and spoken Spanish and English.
• Completed at least 2 years of college education.
• Customer service or contact center experience is a plus but not required.
• Willing to work onsite in Taguig City or Quezon City and on shifting schedules.

Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers via phone, email, and chat.
• Handle account inquiries, service requests, and customer concerns efficiently and professionally.
• Deliver exceptional customer experiences through effective communication and problem-solving.
• Accurately document customer interactions and maintain records in internal systems.
• Work closely with internal support teams to resolve complex issues and escalations.
• Meet service quality, productivity, and customer satisfaction targets.

Skills

Spanish language

English language

Education

Two-year college education

Job description

Job Summary

As a Spanish Bilingual Customer Service Representative, you will support Spanish-speaking and English-speaking customers through voice, email, and chat channels. You'll help resolve inquiries, provide timely solutions, and create positive customer experiences while developing valuable skills in a fast-paced global environment.

Key Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers via phone, email, and chat.

• Handle account inquiries, service requests, and customer concerns efficiently and professionally.

• Deliver exceptional customer experiences through effective communication and problem-solving.

• Accurately document customer interactions and maintain records in internal systems.

• Work closely with internal support teams to resolve complex issues and escalations.

• Meet service quality, productivity, and customer satisfaction targets.

Qualifications

• Fluent in written and spoken Spanish and English.

• Completed at least 2 years of college education.

• Customer service, BPO, call center, or contact center experience is an advantage but not required.

• Strong communication, interpersonal, and problem-solving skills.

• Comfortable working in a fast-paced customer-facing environment.

• Willing to work onsite in Taguig City or Quezon City.

• Amenable to working on a shifting schedule.

• Applicants with readily available pre-employment requirements are highly preferred.

Why Join Cognizant?

At Cognizant, we don't just offer jobs. We help people build long-term careers.

• Career Growth Opportunities – Access continuous learning programs, professional development, and opportunities to advance into leadership or specialized roles.

• Competitive Rewards & Benefits – Enjoy a competitive compensation package, HMO coverage, and employee-focused benefits.

• Global Exposure – Support internationally recognized brands and gain valuable experience working in a multicultural environment.

• Inclusive Culture – Join a collaborative workplace where innovation, diversity, and employee well-being are valued.

Exclusive Hiring Promo

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply.