Customer Service Representative | Spanish Bilingual | Rider Support Account

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO coverage from Day 1

Competitive salary

Performance incentives and allowances

Career growth and internal mobility

World-class training and continuous学习

Exposure to global clients

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Spanish Bilingual Customer Service Representative in Taguig.

You will support Spanish- and English-speaking customers via phone, email, and chat, resolving inquiries and delivering high-quality service for a global digital platform. The role requires fluency in Spanish and English, at least 2 years of college, and willingness to work onsite at McKinley Hill in Taguig.

Qualifications

• Fluent in written and spoken Spanish and English.
• BPO/Call Center experience is an advantage.
• Willing to work onsite in McKinley Hill, Taguig City.
• Amenable to working on a shifting schedule.
• Applicants with readily available pre-employment requirements are highly preferred.

Responsibilities

• Handle customer inquiries via phone, email, and chat in both Spanish and English.
• Assist customers with account-related concerns, service requests, and issue resolution.
• Provide accurate and timely information while maintaining a high level of customer satisfaction.
• Document customer interactions and case details in internal systems.
• Collaborate with support teams to resolve complex customer concerns.
• Meet quality, productivity, and customer experience performance metrics.

Skills

Bilingual Spanish/English

Strong communication

Customer service

Problem solving

Education

Two years of college education

Job description

Job Summary

As a Spanish Bilingual Customer Service Representative, you will provide support to Spanish-speaking and English-speaking customers through phone, email, and chat channels. You will help resolve inquiries, deliver excellent customer experiences, and contribute to the success of a global digital platform.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in both Spanish and English.

• Assist customers with account-related concerns, service requests, and issue resolution.

• Provide accurate and timely information while maintaining a high level of customer satisfaction.

• Document customer interactions and case details in internal systems.

• Collaborate with support teams to resolve complex customer concerns.

• Meet quality, productivity, and customer experience performance metrics.

Qualifications

• Fluent in written and spoken Spanish and English.

• Completed at least 2 years of college education.

• Customer service experience is preferred; BPO/Call Center experience is an advantage.

• Strong communication, problem-solving, and customer handling skills.

• Comfortable working in a fast-paced, performance-driven environment.

• Willing to work onsite in McKinley Hill, Taguig City.

• Amenable to working on a shifting schedule.

• Applicants with readily available pre-employment requirements are highly preferred.

Why Join Cognizant?

• Competitive salary package

• HMO coverage starting Day 1

• Performance incentives and allowances

• Career growth and internal mobility opportunities

• World-class training and continuous learning programs

• Exposure to global clients and international best practices

• Inclusive and diverse workplace culture

Terms and conditions apply.