Spanish Bilingual Csr - Salary up to 120K
On-site - Taguig | 3-5 Years Experience | Diploma | Full-time
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
Description
- Assist customers in both Spanish and English across various platforms, ensuring high-quality service
- Resolve customer inquiries and complaints promptly and effectively
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service processes and customer satisfaction
- Stay updated on product knowledge and company policies to provide accurate information
Requirements
- Educational Qualifications: Diploma in a relevant field
- Experience Level: 3–5 years of experience in customer service
- Skills and Competencies: Bilingual in Spanish and English, excellent communication skills
- Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
- Qualities and Traits: Empathetic, patient, and customer-oriented attitude
- Working Conditions: Fast-paced environment with occasional overtime required