Spanish Bilingual CSR

Moder; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Moder is a US-based outsourcing company with offices in the Philippines, seeking a Virtual Assistant/Customer Service Representative onsite in Cebu City. The role requires 6–12 months of BPO customer service experience, strong English communication, and keen attention to detail.

You will handle multiple client projects, coordinating with loan officers and support teams to maintain service quality in a fast-paced environment.

Qualifications

• 6–12 months of Virtual Assistant/Customer Service experience in the BPO industry (BFSI a plus).
• Excellent attention to detail and strong English communication.
• 3

Skills

English skills

Attention to detail

Verbal & written

MS Office

Multi-projects

Adaptability

Education

College graduate

College undergraduate

Associate degree graduate

Senior High School Graduate

Tools

MS Office

Job description

Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.

We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.

Moder offers end-to-end or component-based outsourcing. We can do everything from managing one off projects to becoming an extension of your customer service or operations team.

Our team is built by outsourcing industry experts who’ve been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.

We’re a company based in the US with offices in India, and the Philippines.

Qualifications & Experience

• College graduates, college undergraduates, or associate degree graduates; Senior High School Graduate
• Must have at least 6-12 months of Virtual Assistant/Customer Service Representative work experience in the BPO industry (BFSI industry a plus)
• Excellent attention to detail
• Strong verbal and written English communication skills
• Basic computer navigation skills
• Excellent communication, Preferred VA experience, MS office skills.
• Good organizational skills essential to work on multiple distinct projects simultaneously for several customers.
• Adaptability to deal with changing needs and working styles of various loan officers and seeking opportunities to further their knowledge and understanding.
• Learning skills are critical to this role as new LO’s brings with them a new topic or new ways of working

Work Arrangement:

• Onsite (1nito Tower, Cebu City or JDN Square, Mandaue City)