Call Center Agent - Spanish Bilingual - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking a Spanish Bilingual Call Center Agent to assist customers with inquiries about financial products in Taguig. Candidates should have at least 2 years' experience in customer service and be fluent in Spanish. Availability for on-site work and a flexible schedule is required.

Qualifications

• 2+ years of experience in Customer Service, Financial Services, or Contact Centers.
• Experience as a Spanish Bilingual Customer Service Representative preferred.

Responsibilities

• Assist customers with inquiries regarding financial products via multiple channels.
• Work alongside customer service team on support tasks.
• Follow policies and procedures to minimize risk.
• Promote digital services as needed.

Skills

Customer Service

Spanish Language

Education

At least two years of college completed

Job description

Call Center Agent - Spanish Bilingual - Taguig

TASQ is looking for Spanish‑speaking bilingual call center agents who are prepared to work on‑site in Taguig, starting May 12.

The pre‑screening interview will be conducted over the phone, so please make sure your phone line is available.

In this role, you will:

• Assist customers by empathetically addressing their inquiries or concerns regarding financial products and services via various communication channels, including phone, text, chat, and video chat, in a fast‑paced, high‑volume environment.
• Work alongside the customer service team to carry out moderately complex support tasks.
• Minimize risk by following all policies and procedures and staying informed of any updates.
• Promote digital services such as online statement delivery, e‑signature paperwork, and other digital options as required.
• Receive guidance from the customer service supervisor and escape non‑routine inquiries as necessary.

Required Qualifications:

• At least 2 years of experience in Customer Service, Financial Services, or Contact Centers, or an equivalent combination of work experience, training, military experience, or education.

Desired Qualifications:

• At least two years of college completed.
• Over 2 years of experience as a Spanish Bilingual Customer Service Representative.
• Foreign applicants must hold a valid work visa.

Job Expectations:

• Must complete the entire required training period.
• Availability to work additional hours as needed.
• On‑site work at the specified location is mandatory.
• Flexibility with the work schedule and arrangements is necessary.