SPA Supervisor

Secret Paradise Resort; Philippines; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Employee meals and benefits

Job summary

Secret Paradise Resort in the Philippines is seeking a Spa Supervisor to oversee daily spa operations, ensuring high guest service quality, efficient staff performance, and a clean, relaxing spa environment. You will supervise spa therapists, manage appointments, maintain quality standards, monitor schedules, coach staff, and coordinate with management to prepare daily reports.

Ideal candidates have 1–3 years in spa, wellness, or hospitality, strong leadership and communication skills, and

Qualifications

• 1–3 years of spa, wellness, or hospitality experience, preferably in a supervisory role.
• Knowledge of spa operations and customer service standards.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Supervise spa therapists and support staff during daily operations.
• Manage guest appointments, inquiries, and service requests.
• Ensure treatments and services meet established quality standards.
• Monitor therapist schedules, attendance, and performance.
• Handle guest concerns and resolve service issues professionally.
• Conduct staff coaching, training, and service briefings.
• Monitor spa supplies, equipment, and inventory.
• Ensure cleanliness, sanitation, safety, and proper spa procedures.
• Prepare daily operational reports and coordinate with management.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Hospitality/Wellness education (advantage)

Job description

About the role

The Spa Supervisor oversees daily spa operations, ensuring quality guest service, efficient staff performance, proper treatment standards, and a clean and relaxing spa environment.

Key responsibilities

• Supervise spa therapists and support staff during daily operations.
• Manage guest appointments, inquiries, and service requests.
• Ensure treatments and services meet established quality standards.
• Monitor therapist schedules, attendance, and performance.
• Handle guest concerns and resolve service issues professionally.
• Conduct staff coaching, training, and service briefings.
• Monitor spa supplies, equipment, and inventory.
• Ensure cleanliness, sanitation, safety, and proper spa procedures.
• Prepare daily operational reports and coordinate with management.

About you

• High school graduate; Hospitality, Wellness, or related education is an advantage.
• 1–3 years of spa, wellness, or hospitality experience, preferably in a supervisory role.
• Knowledge of spa operations and customer service standards.
• Strong leadership, communication, and organizational skills.
• Professional, customer-oriented, and attentive to detail.
• Willing to work shifting schedules, weekends, and holidays.

Benefits

• Competitive salary
• Opportunities for career growth
• Supportive and professional work environment
• Employee meals and other company benefits