Software Solution Consultant | Night Shift | Work On-site at One Ayala, Makati

KMC Solutions; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

KMC Solutions in Makati, Philippines, seeks a Solution Consultant to lead the post-sales process for complex software solutions, aligning customer requirements with business goals and mentoring junior consultants.

You will drive strategic implementations, document requirements, design prototypes, and collaborate with sales, product, and support teams to ensure successful delivery and customer satisfaction.

Qualifications

• Bachelor's degree in a technical field or significant professional experience in a technical role.
• 3+ years in Professional Services/Consulting or IT Applications in a SaaS setting.
• Experience implementing or integrating with CRMs (Salesforce, Zendesk) and other contact center solutions.
• Experience with SQL/SOQL and JavaScript.
• Familiar with diagram tools (Visio, Lucidchart).
• Strong ability to convey technical concepts to varied audiences.

Responsibilities

• Lead strategic implementations, with project management, requirements gathering, prototyping, configuring and integrating systems, testing, and training.
• Document user stories and align with customer business objectives to ensure customer success.
• Develop end-client journey diagrams and design solution patterns for CRM and related systems.
• Collaborate with Product, Support, and Sales to deliver feature requests and resolve issues.
• Maintain clear technical documentation and risk mitigation plans.

Skills

Consultative approach

Client management

Stakeholder communication

Cross-functional collaboration

English fluency

Education

Bachelor's degree in a technical field or significant professional experience in a technical role

Tools

Salesforce

Zendesk

Visio

Lucidchart

SQL/SOQL

JavaScript

REST APIs

Web Services

CRM integration

Job description

As a Solution Consultant, you will be responsible for leading the post-sales process for complex software solutions. You will work closely with sales teams and customers to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior consultants.

The main responsibilities of a SOLUTION CONSULTANT include:

• Lead strategic implementations, individually or in partnership with a Project Manager, with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
• Understand customer business objectives, consult with industry best practices, & document user stories. Establish the company as the best solution to address needs & ensure customer success for each role within the customer’s organization
• Develop visual representation diagrams of the customer’s end-client journey
• Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within the company's solution and/or 3rd party CRM systems
• Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
• Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
• Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation
• Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests
• Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW

• Bachelor's degree in a technical field or significant professional experience in a
  technical role
• 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications
• Development/Software Product Development or similar role in a fast-paced SaaS business
• Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred
• Experience with SQL/SOQL and JavaScript a plus
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST APIs/)
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• A passion for helping people solve problems and a proven ability to understand and learn technological concepts
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross-functionally in a fast-paced environment
• Fluency in written and spoken English, bilingual abilities a plus