Solutions Engineer – Pre-Sales, Hybrid & Growth

Mgenesis; Muntinlupa; On-site; PHP 600,000 - 1,000,000; Full time

Job description

Level

Rank and file

Employment Type

Full-time, Permanent

Location

Mandaluyong

Schedule

Monday to Friday

Job Summary

This role is responsible for designing and delivering tailored technical solutions that align with customer requirements and business objectives.

Duties & Responsibilities

• Collaborate with Sales teams to identify and qualify opportunities, understand customer requirements, and propose effective solutions.
• Collaborate with Business Solutions Managers (BSMs), Distributors, and Principals to create tailored fit Bills of Materials for every project.
• Conduct detailed technical presentations and demonstrations to showcase the capabilities and benefits of our products and services.
• Create Network Design/Architecture based on customer requirements.
• Develop and deliver proof-of-concept projects to demonstrate the feasibility and value of proposed solutions.
• Provide technical guidance and support throughout the sales cycle, including responding to RFPs, RFIs, and technical inquiries.
• Work and collaborate with the Business Technology System Group (BTSG) and Technical Support Department (TSD) and other related teams/units, including product development and engineering, to ensure proposed solutions are viable and align with the company's offerings.
• Effectively communicate with team members, stakeholders, and other departments to ensure timely updates, efficient resolution of issues, and seamless collaboration across departments.
• Collaborate closely with the implementation team to facilitate a smooth hand-over process, ultimately ensuring customer satisfaction through successful technology delivery and implementation.
• Stay up-to-date with industry trends, emerging technologies, and competitive landscape to provide informed recommendations and insights.
• Continuously enhance your expertise by successfully completing all required product training and certifications.
• Prioritize customer satisfaction by diligently identifying and resolving all technical issues within assigned accounts at every stage of the sales cycle.
• Submit a daily/weekly report to immediate supervisor (Senior Technical Manager / AVP / VP)
• Support the broader sales team and company goals in any way necessary.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Electronics and Communications Engineering or related field of study
• At least 1 year experience in a solutions engineering, pre‑sales engineering, or similar role.
• Strong technical background with hands‑on experience in relevant technologies and platforms (e.g., Firewall, Switches, Wireless, Load Balancers, Web Application Firewall, Endpoint Detection & Response, Servers and Storage, Hyperconverged Infrastructure, etc.).
• Excellent problem‑solving skills and the ability to think strategically about customer needs and solutions.
• Outstanding verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non‑technical audiences.
• Ability to work independently and as part of a collaborative team environment.
• Willingness to travel as needed to meet with customers and support sales activities.
• Experience in Network Infrastructure and Security
• Willingness to render extra hours that includes weekends and holidays.

Benefits

• Vacation Leave
• Sick Leave
• Birthday Leave
• HMO upon regularization
• 5-day work week only
• Sick leave convertible into cash
• In‑house Training & Certifications
• Great pay & incentives
• Hybrid Work Arrangement
• Life Insurance coverage upon hire